Senior Officer (Insurance Operations - General Insurance)

Company:

Mercer

Description:

We are seeking a talented individual to join our Business and Client Services (BCS) team at Marsh. This role will be based in Hong Kong. This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

• Serve as the day-to-day liaison between stakeholders and operations, coordinating issue resolution and escalating critical operational matters to manager as needed.
• Provide comprehensive back-end broking support (Quotations, Placing Slips, Summary of Cover, Invoices, Policy Dispatch), assist with policy verification and data management.
• Translate complex operational processes into clear SOPs and user guides; Collect stakeholder feedback and lead process-improvement initiatives to boost efficiency and reduce errors.
• Manage stakeholder complaints, lead root-cause analysis, implement corrective and preventive actions to reduce recurrence.
• Ensure compliance with insurance regulations, company policies and industry standards. Contribute to meet SLAs/KPIs/TAT and accuracy targets in daily operations.
• Perform ad hoc duties and special projects assigned by your manager.

What you need to have:

• 2+ years of experience in the insurance industry preferred, with solid knowledge of operational processes and regulatory requirements.
• Proficient communication skills in spoken, listening, and written Cantonese and English are required.
• Proven ability to manage stakeholder relationships, comfortable proposing and delivering practical solutions and process improvements.
• Strong interpersonal and problem-solving abilities.
• Proficient in Microsoft Word/ Excel/ PowerPoint and familiarity with automation tools an advantage.
• Detail-oriented, target-driven and able to work independently in a fast-paced environment with resilience under pressure.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.