Training and Documentation Lead, Daimler Coaches North America

Inside the Role

The Training and Documentation Manager is responsible for all training and technical documentation topics within Daimler Coaches North America (DCNA).

You will develop and execute technical, system and driver trainings using all currently known methods like, digital trainings; teams/zoom trainings and face to face trainings.
Develop and implementation of a digital platform for technical documentation, which will be available for our service partner and customers.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

What You Drive at DTNA 

As the Training & Documentation Lead, you will design, develop, and deliver high-impact technical training and documentation solutions that enable our service partners and customers to successfully support Daimler Coaches products.

• Training Strategy & Development
  • Develop and deliver technical training programs in collaboration with Daimler Bus and DTNA HQ teams
  • Design and facilitate instructor-led (in-person) and digital/online training experiences
  • Create engaging training videos, animations, and e-learning modules

• Content & Documentation Management
  • Develop, maintain, and continuously improve technical training materials and documentation
  • Ensure alignment with aftermarket systems (repair manuals, parts catalogs, and service tools)
  • Translate complex technical information into clear, user-friendly content

• Program Leadership
  • Plan and execute training programs for service partners and customers across multiple regions
  • Develop and implement a “Train-the-Trainer” program to scale knowledge across the network
  • Design and deliver driver-facing training concepts to enhance product use and safety
• Digital & Systems Enablement
  • Lead the development and implementation of a digital platform for technical documentation
  • Establish systems and processes for distributing technical bulletins, updates, and service information
  • Drive adoption of modern learning technologies and mobile training solutions

 

 

Knowledge You Should Bring 

• Bachelor’s degree and 5-7 years of relevant experience in training, learning and development, or instructional design, is required
• Strong training, teaching, and facilitation experience across diverse audiences
• Expertise in e-learning, digital training tools, and mobile learning platforms
• Solid understanding of aftermarket/service systems (repair manuals, parts catalogs, diagnostics)
• Strong IT proficiency and ability to manage digital content platforms
• Excellent communication, collaboration, and stakeholder engagement skills
• Proven ability to translate technical concepts into practical, easy-to-understand materials
• High level of organization, attention to detail, and ownership
• An attached resume is required

 

 

Exceptional Candidates Might Have 

• Automotive experience, especially working with service or field technicians
• Degrees or certifications in instructional design, or formal technical training design.

#LI-RR1 #LI-Hybrid

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Jacksonville, FL US. Relocation assistance for this position is available when the selected candidate meets eligibility criteria.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.