Process Subject Matter Expert

Job Description:

About DXC

DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds.

The world's largest companies and public sector organizations trust DXC to deploy services that drive new levels of performance, competitiveness, and customer experience across their IT environments.

Our more than 125,000 employees in over 70 countries are trusted by our customers to deliver transformative technologies that ensure the success, security, and well-being of businesses and people around the world.

By combining our strengths and global expertise, we create solutions and deliver better outcomes for customers across their entire IT landscape.

We are seeking a Process Subject Matter Expert (SME) to provide functional expertise and process guidance in support of business transformation, operational improvement, and change initiatives. This role will act as a key liaison between business stakeholders and project teams, ensuring that processes are properly documented, analyzed, optimized, and aligned with organizational objectives.

Key Responsibilities

• Serve as the subject matter expert for assigned business processes and operational workflows.

• Analyze current-state processes and identify opportunities for optimization, standardization, and efficiency improvements.

• Support business transformation and change initiatives by providing process expertise and recommendations.

• Facilitate process discovery, workshops, and stakeholder interviews.

• Document process flows, procedures, work instructions, and operational standards.

• Collaborate with project managers, business analysts, technical teams, and business stakeholders to define requirements and expected outcomes.

• Participate in process validation, testing activities, and user acceptance testing (UAT).

• Support organizational change management activities by helping communicate process changes and impacts.

• Ensure process documentation remains accurate and aligned with business and compliance requirements.

• Monitor process performance and recommend continuous improvement initiatives.

Experience & Technical Skills

• 5+ years of experience working with business processes, operational procedures, or process improvement initiatives.

• Experience documenting, analyzing, and optimizing business processes.

• Strong understanding of process mapping methodologies and best practices.

• Experience working with cross-functional business and technical teams.

• Knowledge of business transformation, operational excellence, or continuous improvement initiatives.

• Experience preparing process documentation, workflows, policies, and standard operating procedures (SOPs).

• Strong analytical and problem-solving skills.

• Advanced English preferred.

Preferred Qualifications

• Experience in change management, business transformation, or organizational redesign initiatives.

• Knowledge of Lean, Six Sigma, BPM, or Continuous Improvement methodologies.

• Experience supporting technology implementation, ERP, ITSM, or digital transformation programs.

• Familiarity with process mapping tools such as Visio, Lucidchart, Signavio, Bizagi, or similar solutions.

• Experience in highly regulated industries such as financial services, healthcare, telecommunications, or public sector organizations.

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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