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Manager, Customer Success
MelbournePosted 3 months ago
Full-timeremote
Job Description
At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of SaaS solutions for the government.
We’re looking for an experienced Manager, Customer Success – Information Intelligence to lead and evolve our Customer Success function during an exciting phase of growth. This is a player–coach leadership role, ideal for someone who thrives on building high-performing teams while staying close to customers and driving meaningful outcomes.
Reporting to the VP, Sales & Customer Success, you will lead the Customer Success team to deliver consistent customer value across the entire lifecycle—driving adoption, retention and expansion while introducing strong operational cadence, governance and measurable outcomes at scale.
Please note this position is based in Melbourne and will require the successful candidate to reside here. If you are interested, we encourage you to apply immediately and become part of our team!
At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of SaaS solutions for the government.
We’re looking for an experienced Manager, Customer Success – Information Intelligence to lead and evolve our Customer Success function during an exciting phase of growth. This is a player–coach leadership role, ideal for someone who thrives on building high-performing teams while staying close to customers and driving meaningful outcomes.
Reporting to the VP, Sales & Customer Success, you will lead the Customer Success team to deliver consistent customer value across the entire lifecycle—driving adoption, retention and expansion while introducing strong operational cadence, governance and measurable outcomes at scale.
Please note this position is based in Melbourne and will require the successful candidate to reside here. If you are interested, we encourage you to apply immediately and become part of our team!
If you do not tick every box, do not let that stop you. We value potential, learning agility, and diverse perspectives just as much as experience, and we encourage you to apply.
At Objective, we recognise and celebrate our diverse team as pivotal to our strong employee engagement and our high-performing culture, underpinned by Our Values.
We are an equal opportunity employer. We do not discriminate based on any protected characteristics or on any other basis prohibited by applicable laws in the regions where we operate.
To ensure a positive experience, please inform our Talent Team of any adjustments or accommodations you may require during the recruitment process, so we can support you effectively.