Training Facilitator (French/English Bilingual)

About the Job The Training Facilitator (French/English Bilingual) is responsible for delivering training materials to our team members using creative teaching techniques. We’re looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development.   As a Training Facilitator (French/English Bilingual), You Will…   Provide training to new and existing employees  Develop and deliver training plans and curriculum to classes of up to 25 people  Develop and utilize a variety of creative teaching techniques Develop and administer knowledge assessment testing  Assist with Quality Assurance monitoring, feedback and coaching Maintain up-to-date reporting on training progress, effectiveness and improvements Stay informed of current client products and services Interact with partners, ensuring they understand the training environment, successes and opportunities for development  International travel is required   As a Training Facilitator (French/English Bilingual), You Have…   Must be bilingual in both English and French, written and verbal. Language proficiency will be a key competency to be successful in this role A University and/or College Degree / diploma 100% open availability & ability to work over 40 hrs/week as needed Knowledge of adult learning principles and the ability to implement these principles into a training curriculum  Experience conducting training needs analyses for internal and external partners 2+ years previous contact center experience preferred and a minimum of 3 years of experience delivering classroom training Experience in customer service training Knowledge of existing and emerging training methods, tools and techniques Strong verbal and written communication skills, including presentation skills  Excellent attention to detail with good time management skills