Job Description
Cyclomedia is a technology company specializing in the acquisition, analysis, and delivery of spatial data, as well as the implementation of GIS systems, street-level solutions, and tools for infrastructure and urban space management. The company delivers projects for local governments, public administration, and commercial clients in Poland and across Europe.
Join Cyclomedia as a Customer Success Specialist!
You will work with public sector and local government clients, ensuring that our GIS and smart city solutions deliver real value.
Your responsibilities
Actively work with existing clients after contract signing to maximize adoption of implemented GIS solutions, street-level data, and infrastructure/urban management systems
Guide clients through the practical and operational use of systems so that solutions are genuinely used in daily work—not just formally implemented
Analyze how clients use the systems and identify untapped potential in functionalities, data, and modules
Proactively recommend and sell additional solutions, modules, data, and services (upsell / cross-sell) based on real client needs and workflows
Independently manage sales activities focused on growing existing accounts and collaborate with Account Managers on larger or more complex deals
Prepare and present proposals for expanding cooperation, further implementation stages, and new system applications
Build long-term relationships as a trusted advisor, combining GIS knowledge, system expertise, and understanding of client-side processes
Conduct working meetings, presentations, and training sessions (online and onsite) demonstrating how Cyclomedia solutions support specific operational and decision-making processes
Monitor solution adoption levels, identify risks of underutilization, and take corrective actions
Collaborate with the Service Desk, technical teams, and GIS teams to resolve issues affecting adoption and customer satisfaction
Report system usage, sales activities, and client growth potential in the CRM system
Work closely with sales, technical, operational, and international Cyclomedia group teams
We offer
Stable employment (employment contract or B2B)
Necessary work tools: computer, phone, CRM system
Comprehensive product onboarding and development training
High level of autonomy and real influence on how you work with clients
Close collaboration with an experienced sales and technical team
Participation in projects involving modern GIS and smart city solutions for cities and infrastructure
Work within the international Cyclomedia technology group