Job Description
At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.
Please take a moment to look over this opportunity and if interested, feel free to send us your application. If this is not the right opportunity for you, you can also sign up for Job Alerts by creating an account. This will give you a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available.
Overview:
Mitel is seeking an experienced Director of Business Development to build, lead, and scale our BDR function in Sofia as the pipeline engine for European markets, with DACH as the primary region and also including coverage for UKI, Southern Europe and Northern Europe.
This is a senior leadership role accountable for the financial performance, strategic contribution to Sales pipeline, and efficient and innovative operation of Mitel's European BDR organization. The Director will own the investment case for the function, architect how modern teleprospecting best practices are followed, and determine how AI tools and automation reshape the outbound and inbound motion over the next 18–24 months. This role will serve as the BDR leadership face of Revenue Marketing to EMEA Sales leadership and the ELT.
The successful candidate combines sales development expertise with the financial discipline, change management capability, and executive presence required to operate at the Director level. Fluency in German and English is required, along with deep experience in the DACH market and the ability to operate effectively across UK, France, and broader European geographies.
Responsibilities:
Financial Ownership & ROI
Own the BDR function's operating budget — headcount, tooling, contractor spend, and program investment — and deliver against defined cost-per-meeting and expense-to-pipeline ratio targets benchmarked to industry standards
Build and defend the annual BDR investment case, including ramp models, tooling ROI analysis, and multi-year scaling scenarios
Partner with Finance and RevOps to forecast pipeline contribution, reconcile BDR spend to sourced and influenced revenue quarterly, and flag variance with corrective action plans
Make buy/build/consolidate decisions across the BDR tech stack with full accountability for tooling P&L and rationalization
Strategic Roadmap, AI & Change Management
Design and lead the multi-year roadmap for the BDR function, including how AI-driven prospecting, conversational intelligence, and agentic outbound workflows might be integrated into the daily motion
Evaluate, pilot, and operationalize emerging AI and automation capabilities — AI BDR agents, intent-signal orchestration, auto-personalization, call and email analytics — with clear hypotheses, success criteria, and a fail-fast methodology for what doesn’t work.
Lead change management across the BDR organization and adjacent Sales and Marketing teams as workflows evolve, including rep enablement, manager coaching frameworks, and stakeholder communication
Establish the operating model for how human BDRs, AI-assisted workflows, and website conversational marketing might coexist, including role redesign, skill development, and team structure as automation absorbs routine tasks
Executive Stakeholder Leadership
Present BDR performance, strategy, and investment recommendations to the ELT and Sales leadership on a regular cadence, including quarterly business reviews and annual planning
Serve as the executive face of the BDR function with regional Sales VPs across DACH, UKI, and Southern Europe — including defensible pushback when alignment breaks down on territory coverage, new business meeting quality changes, or handoff discipline falls short of SLA’s
Represent Mitel's demand engine in cross-functional strategic planning, board-level pipeline reviews, and joint sessions with Marketing, RevOps, and Channel leadership
Team Leadership & Development
Recruit, hire, onboard, and retain a high-performing multilingual BDR team to support European growth, including recruitment of team leads and front-line managers as the function scales
Build the leadership bench — develop team leads and senior BDRs into the next generation of managers through structured coaching, stretch assignments, and succession planning
Conduct regular 1:1s, performance reviews, and ongoing coaching to improve individual and team capability
Define, track, and report on KPIs to ensure consistent attainment of pipeline, conversion, and productivity targets
Accurately forecast weekly, monthly, and quarterly pipeline and performance metrics with transparent commentary on risk and upside
Cross-Functional Alignment & Demand Partnership
Partner with Sales leadership across DACH and broader Europe to continuously improve opportunity qualification frameworks, handoff SLAs, and conversion rates
Work closely with Demand Generation, Campaign Management, and Marketing Operations to optimize lead flow and campaign effectiveness across European markets
Provide structured feedback on MQL and meeting quality, SLA adherence, campaign performance, and regional targeting strategies
Collaborate with Regional Marketing on localized messaging, outreach sequences, and ABX motion design for key European segments
Act as a key liaison between Sales, Marketing, and Operations across Europe, resolving cross-functional friction at the leadership level
Systems, Process & Data Discipline
Own the BDR technology stack — CRM (Salesforce), sales engagement (Salesloft, LinkedIn Sales Navigator), intent and data (6sense, ZoomInfo), and marketing automation (Marketo) — including adoption, utilization, and rationalization decisions
Design and continuously improve lead management, qualification, and handoff processes in partnership with Sales Operations and Marketing Operations
Maintain high standards of data accuracy, hygiene, and reporting discipline across the function
Identify and execute efficiency gains through automation, tooling consolidation, and process redesign
Requirements:
10+ years of sales development experience with 5+ years leading BDR teams of 10 or more, including leader-of-leaders experience preferred
Demonstrated experience building or rebuilding a BDR function, not just running an established one
Track record of managing operating budgets of $1M+ with accountability for ROI and expense-to-pipeline performance
Experience presenting to C-level stakeholders and defending strategic recommendations to executive audiences
Prior experience deploying AI or automation into a sales development motion preferred
Fluency in German (native) and English (professional), both written and spoken — required
Strong experience operating within the German (DACH) market and working across multi-country European environments
Deep expertise with Salesforce, sales engagement platforms, intent data tools, and marketing automation
Strong analytical skills including forecasting, unit economics, and performance reporting
Proven ability to lead through change, navigate cross-functional tension, and drive organizational adoption of new processes and tools
Additional Skills (Advantageous):
Experience in technology, telecommunications, SaaS, or B2B enterprise environments
Understanding of European markets and both direct customer as well as partner-led / channel-influenced sales models
Exposure to ABX programs, enterprise buying cycles (9–18 months), and MEDDPICC or equivalent qualification frameworks
Experience integrating AI-native tooling or agentic workflows into a sales development function
Key Competencies
Financial ownership and ROI discipline
Strategic roadmap development and change management
Executive presence and stakeholder leadership
Team building, coaching, and leadership development
Pipeline generation and lead qualification
Sales, Marketing, and Operations alignment
Process optimization and data discipline
CRM, sales technology, and AI tooling proficiency
Forecasting, KPI design, and performance reporting
#LI-DD1
For more information, visit Why Mitel or follow us on LinkedIn here.
Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.