Customer Success Strategist - US & Canada
Job Description
About the Role
This role exists to make sure enterprise customers actually get value from AI—not just deploy it.
As a Customer Success Strategist, you’ll own the success of 4–6 Fortune 500 customers using Lyzr’s AI agent platform. You’ll work with them from early PoCs through production rollouts and expansion, ensuring AI initiatives deliver measurable ROI.
This is not a support role and not a relationship-only role. You’ll operate like a strategic partner—combining customer success, consulting, and design thinking—while working closely with Solutions Strategy, Engineering, Product, and Sales across US, UK, and European time zones.
What You’ll Do
Own customer outcomes: retention, expansion, and time-to-value
Build and run success plans tied to business KPIs and outcomes
Lead QBRs that clearly show ROI, impact, and next opportunities
Guide customers from PoC → production → scale
Identify and manage technical, adoption, and organizational risks early
Run design-thinking workshops to improve workflows and user experience
Translate business goals into execution plans for technical teams
Coordinate cross-functional teams (Solutions, Engineering, Client stakeholders)
Partner with Sales on renewals and expansion once value is proven
What You Need
5+ years in Customer Success, Strategic Consulting, or Enterprise Account roles
Experience working with Fortune 500 / Global 2000 customers
Hands-on exposure to complex technology implementations
Comfortable discussing AI / ML concepts (you don’t need to code, but you must understand how these systems work)
Strong executive presence and experience with C-level stakeholders
Ability to build ROI models, business cases, and strategic roadmaps
Excellent English communication skills
Willingness to work across US and European time zone
Ownership mindset—you follow things through until outcomes are delivered
Why Lyzr
Work on real enterprise AI deployments, not pilots that stall
Direct exposure to Fortune 500 executives and strategic initiatives
High ownership, high visibility, and real accountability
Opportunity to help shape how customer success is built as we scale
Collaborate with strong product, engineering, and strategy teams