Job Description
Company description Publicis West Africa (PWA) is seeking a highly motivated and results-driven Media Ops Director to join our dynamic team in Accra. As a key member of our West African operations, you will be responsible for overseeing and coordinating workstreams across 25 countries in the region. You will lead and inspire a team of talented media specialists, fostering a collaborative and growth-oriented environment. Overview Scope of work: You will play a pivotal role in ensuring seamless media operations and driving successful integrated campaigns. Your responsibilities will include overseeing day-to-day operations, managing vendor relationships, and ensuring adherence to best practices. You will drive team capacity and enhance workflows to align with the Agency's overall media strategy. Responsibilities Expectations of an Operations Manager: • Support Head of Media and oversee the day-to-day operations of the media department, including traffic management, invoicing, and reconciliation. • Work with various regional and internal stakeholders (Account, regional & local, Planning teams, Finance team etc.) to deliver best-in-class integrated workflows and billing operations. • Have a clear understanding of the Agency and all clients' billing processes and requirements across markets in CWAR. • Serve as the POC and local escalation point for any billing requirements and/or challenges. Set up joint solutions and regular work streams with regional/local teams and Finance to develop an integrated workflow and improve billing turnaround time. • Partner with Strategists and Planners to develop and implement highly integrated strategic responses for brand’s business and marketing needs. • Generate accurate reports on status of existing accounts, campaigns and new business. • Serve as the local POC for mid-to-long-term system rollout and working integration (Growth OS, ITS, Chase); ensure local requirements are captured timely and accurately, drive local UAT, trials, and trainings. • Maintains a sense of discretion and professionalism, representing the Groupe. • Execute any other tasks assigned by your immediate Head of Department or supervisor. Expectations as a member of our community • You believe passionately in the power of collaboration to bring change to the world. But you’re realistic and have a clear-eyed view of what it will take to get there: not a path you walk alone, but with a group of people putting a diverse range of skills and perspectives to work, towards a common goal. • Your ideas and your voice will be heard, respected, and protected with passion. Ideas are not disposable commodities here; they are our most precious assets. • You will be tested, you will be challenged, and you will be pushed beyond your comfort zone, but you will equally be supported, encouraged, and celebrated. Because the true value of a community is that we bring out the best in each other. Expectations as a team leader As your own leadership journey evolves, your primary goal will be to nurture the next generation of leaders. You will reflect our “People First” ethos, where we believe that the best work can only come from a team that feels happy, secure, and motivated, with a clarity of purpose. You value diversity, equality, and inclusivity, not because it’s fashionable but because it’s obvious. In this role, you will be expected to: • Provide leadership and professional development to department staff. • Mentor and train team members, write performance reviews, and allocate work. • Monitor teams to deliver beyond client’s expectations. • Motivate team and be the glue that keep teams going. • Set goals and KPIs for each team member and work with them to achieve these. Qualifications Bachelor's degree in Marketing, Advertising, or a related field. Minimum of 5 years of experience in media operations or a similar role. Strong understanding of media planning and buying principles. Strong financial understanding of budgeting, negotiating, and agency profitability. Ability to work under pressure and meet deadlines in a fast-paced environment. Exceptional written and verbal communication skills with the ability to communicate with all levels of stakeholders. Excellent working knowledge of Microsoft Suite – Word, PowerPoint and Excel Additional information Experience with digital and/or traditional media (e.g., social media, TV, Radio, etc.) is a plus Stay up-to-date with the latest industry trends, technologies, and best practices. • Attend industry events and conferences to network and expand knowledge. • Advanced knowledge of data analysis tools (e.g., Excel, PowerBI) is beneficial. • Highly organized with a keen sense of attention to detail. • Exceptional initiative and follow-through skills. • Excellent French writing and speaking skills is a hiring advantage
Bachelor's degree in Marketing, Advertising, or a related field. Minimum of 5 years of experience in media operations or a similar role. Strong understanding of media planning and buying principles. Strong financial understanding of budgeting, negotiating, and agency profitability. Ability to work under pressure and meet deadlines in a fast-paced environment. Exceptional written and verbal communication skills with the ability to communicate with all levels of stakeholders. Excellent working knowledge of Microsoft Suite – Word, PowerPoint and Excel
Expectations of an Operations Manager: • Support Head of Media and oversee the day-to-day operations of the media department, including traffic management, invoicing, and reconciliation. • Work with various regional and internal stakeholders (Account, regional & local, Planning teams, Finance team etc.) to deliver best-in-class integrated workflows and billing operations. • Have a clear understanding of the Agency and all clients' billing processes and requirements across markets in CWAR. • Serve as the POC and local escalation point for any billing requirements and/or challenges. Set up joint solutions and regular work streams with regional/local teams and Finance to develop an integrated workflow and improve billing turnaround time. • Partner with Strategists and Planners to develop and implement highly integrated strategic responses for brand’s business and marketing needs. • Generate accurate reports on status of existing accounts, campaigns and new business. • Serve as the local POC for mid-to-long-term system rollout and working integration (Growth OS, ITS, Chase); ensure local requirements are captured timely and accurately, drive local UAT, trials, and trainings. • Maintains a sense of discretion and professionalism, representing the Groupe. • Execute any other tasks assigned by your immediate Head of Department or supervisor. Expectations as a member of our community • You believe passionately in the power of collaboration to bring change to the world. But you’re realistic and have a clear-eyed view of what it will take to get there: not a path you walk alone, but with a group of people putting a diverse range of skills and perspectives to work, towards a common goal. • Your ideas and your voice will be heard, respected, and protected with passion. Ideas are not disposable commodities here; they are our most precious assets. • You will be tested, you will be challenged, and you will be pushed beyond your comfort zone, but you will equally be supported, encouraged, and celebrated. Because the true value of a community is that we bring out the best in each other. Expectations as a team leader As your own leadership journey evolves, your primary goal will be to nurture the next generation of leaders. You will reflect our “People First” ethos, where we believe that the best work can only come from a team that feels happy, secure, and motivated, with a clarity of purpose. You value diversity, equality, and inclusivity, not because it’s fashionable but because it’s obvious. In this role, you will be expected to: • Provide leadership and professional development to department staff. • Mentor and train team members, write performance reviews, and allocate work. • Monitor teams to deliver beyond client’s expectations. • Motivate team and be the glue that keep teams going. • Set goals and KPIs for each team member and work with them to achieve these.