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Job Description
The Opportunity
The Brand Ambassador's mission is to deliver an exceptional, genuine, and personalized client experience that reflects Byredo’s universe and the craftsmanship behind every product. As a Brand Ambassador, create memorable shopper journeys that anticipate client needs, achieve sales targets, and build lasting loyalty. Through passion, storytelling, and attention to detail, bring the brand to life, while upholding operational standards and contributing as a strong, collaborative team member.
What you'll get to do
Business
- Generate sell-out, while achieving line and sales target.
- Achieve other quantitative business objectives as required by the company such as UPT, ATV, CRM conversion, VMS, ranking by brand and market share.
- Implement cross-selling among all categories to support the awareness of each brand to ensure the sell-out axis.
Culture
- Represent Byredo by communicating its values and philosophy through all activities and interactions with customers and other team members.
- To have knowledge of the brand’s online offers and activities.
- Demonstrate a collaborative and flexible approach to support other stores and team members when required.
- Maintain an interest in the latest market trends, products, and competitors’ activity & compiling a monthly feedback report for the Store Manager- Wholesale.
- Adhere to work schedule, inclusive of time and attendance.
- Participate in all relevant training sessions and programmes as identified by the Education and Retail Management team.
Intelligence
- Maintain an up-to-date customer database to build solid relationships with customers and support future potential selling opportunities.
- Generate, maintain and report to the Store Manager- Wholesale the daily and MTD sell-out including sell-out post launch and special animation activity.
- Report the stock on hand availability to the Store Manager- Wholesale to avoid the stock shortage.
Experience
- Offer a unique experience to every customer by embracing the Puig counter protocol and selling protocol.
- Address and resolve enquiries, issues, or complaints that a customer may have and seek assistance from the Store Manager- Wholesale or other colleagues when required.
- Acquire the required knowledge to enable the best possible story telling via adequate tools: Brands’ Histories, Values & Portfolios, Fragrance Culture (Puig, the competition, and the industry)
- Use clienteling techniques and tools to connect with customers.
- Maintain all operating standards by ensuring merchandising levels, stock replenishment and organizing display as per the brand’s guidelines and the Counter protocol.
- Ensure all visual merchandising elements are well maintained and in case of any maintenance is required it is reported to the Store Manager- Wholesale.
We'd love to meet you if you have
- 1–2 years’ experience in luxury, beauty, fragrance, or fashion retail
- Proven track record in achieving sales targets and delivering exceptional client service
- Fluent in English
- Arabic or additional languages are an advantage
- Passion for the brand and delivering a unique, personalized client experience
- Curious, eager to learn, and open to feedback
- Strong communication and interpersonal skills with the ability to build authentic connections
- Positive, proactive team player with a solution-oriented mindset
- Reliable, organized, and detail-oriented
- Adaptable and resilient in a fast-paced environment
- Strong commercial awareness and ownership of sales performance
- Uses data and client insights to continuously improve the client experience
We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.
A few things you'll love about us
- An entrepreneurial, creative and welcoming work culture
- A range of learning and development opportunities
- An international company with plenty of opportunities to grow
- A competitive compensation & benefits package