IT ServiceNow Platform Manager (US Remote)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Our IT organization has a critical role in driving extraordinary business results. Through a strong partnership with other areas of our business, we bring innovative thinking to every conversation and deliver with integrity. We’re looking for people who bring great ideas and who make our partners’ ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change, but who accelerate it.

Job Description

We are seeking a highly motivated and experienced individual to manage our ServiceNow Platform and lead our team responsible for its administration, development, and strategic direction, including core modules such as ITSM, GRC, and CMDB. This role is pivotal in ensuring our ServiceNow platform delivers exceptional user experiences, streamlines IT operations, and aligns with our broader business objectives.

Scope of Responsibilities / Expectations:

• Platform Management: Oversee the entire ServiceNow platform, ensuring optimal performance, availability, and security. 

• Team Leadership: Lead and mentor a team of ServiceNow developers and analysts, fostering a collaborative and high-performing environment, providing coaching to support the team in achieving their individual development goals.

• Strategic Vision: Develop and implement a ServiceNow roadmap that aligns with IT and business strategies, driving innovation and continuous improvement.

• User Experience Focus: Champion a user-centric approach, gathering feedback, analyzing user needs, and implementing solutions that enhance employee productivity and satisfaction.

• Project Management: Lead ServiceNow projects, from requirements gathering to implementation, ensuring timely delivery and successful outcomes.

• Stakeholder Engagement: Collaborate with IT and business stakeholders to understand their needs, gather requirements, and ensure alignment with ServiceNow capabilities.

• Collaboration: Work across functional teams in a global environment.

Desired Background/Knowledge/Skills:

• ServiceNow Expertise: Deep understanding of ServiceNow architecture, best practices, and core modules (ITSM, GRC, CMDB). 3-5 years experience preferred.

• Leadership Experience: Proven track record in leading and managing technical teams in a large enterprise environment, fostering a positive and collaborative culture.

• Strategic Thinking: Ability to develop and execute a strategic vision for the ServiceNow platform, aligning with organizational goals. Maintain a broad understanding of the current and emerging IT Service Management trends and developments

• Customer Focus: Strong commitment to understanding and meeting user needs, with a focus on delivering exceptional experiences.

• Project Management Skills: Experience in Agile project management methodologies and managing complex IT projects, from initiation to closure.

• Excellent Communication: Ability to communicate effectively with technical and non-technical stakeholders at all levels, and represent complex topics verbally and visually to leadership in a concise manner

Notes: Candidates can reside anywhere in the US.

Target Base Salary Range: $150,000 USD - $170,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

• Bachelor's Degree with 8+ years of professional experience

• AND 3+ years of experience in ServiceNow platform

• AND 2+ years of professional leadership skills

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.