Practice Assistant II
Job Description
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
GENERAL SUMMARY:Brigham and Women’s Advanced Primary Care Associates at South Huntington is an Internal Medicine practice that opened in August 2011. Our goal is to create an environment that maximally fosters healing relationships between patients and their healthcare team, while supporting an outstanding educational experience for future members of that healthcare team. The practice will test innovative models of primary care delivery. It will be continually improving in a way that is accessible to being evaluated and disseminated. The practice will be certifiable at the highest level as a Patient-Centered Medical Home.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.
- Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas.
- May perform more complex or specialized functions (i.e. radiology scheduling) at highest competency level.
- Utilize knowledge of HMO’s, managed care and other third-party insurers, and troubleshoot insurance issues as appropriate.
- Assist with training and orienting staff as needed.
- Provide cross coverage as needed.
- Staff may be asked to float to other practice when help is needed. We work together as a Brigham team. At times that means covering in another practice when needed.
- Assist with special projects as directed.
- Follow HIPAA guidelines for the management of patient privacy and confidentiality.
- Participate in process improvement groups.
- Participate in trainings in respect to care coordination, supporting patients in self-management, self-efficacy and behavior change, patient population
management, and communication skills, as directed and required for the role.
- Extended and/or weekend hours required.
- Assist co-workers in their duties (within the limitations of training and scope of practice).
- Staff is expected to participate in regular team meetings as well as ongoing continuous improvement efforts.
- All other duties as prescribed.
Qualifications
QUALIFICATIONS:
- Minimum of High School diploma, GED or equivalent experience.
- Minimum 1 year applicable work experience required.
- Some additional training in office systems or other post high school education preferred.
- Ambulatory care experience a plus, but not required. Primary care experience a plus, but not required.
Additional Job Details (if applicable)
Department: Advance Primary Care Associates, South Huntington, 1133 Centre Street (Belkin House)
Schedule: 40 hours days, Onsite (extended and/or weekend hours required).
Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.
Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!
Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $24.94/Hourly
Grade
3
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.