Director/Associate Director, Health Provider Management
Job Description
Director/Associate Director, Health Provider Management
This role is responsible for driving strategic engagement with distribution channels through effective promotion of healthcare providers and cashless services. The incumbent serves as a key liaison between internal stakeholders, agency channels, and healthcare providers to enhance awareness, utilization, and overall customer experience of the company’s health service offerings.
Position Responsibilities:
Stakeholder Engagement & Communication
Lead and deliver regular agency engagement initiatives to promote healthcare provider networks and cashless services.
Develop high-quality presentation materials and communication tools tailored to distribution channels.
Act as a key contact point for agency-related health service enquiries, providing timely and solution-oriented support across multiple platforms.
Build and maintain strong relationships with internal distribution teams to align health initiatives with business priorities.
Provider Network Coordination
Coordinate with healthcare providers to support implementation of health service programs aligned with customer needs.
Facilitate communication between providers and internal stakeholders to ensure smooth execution of initiatives.
Health Service Promotion & Content Development
Drive the development of health-related communication materials, including provider interviews, educational videos, and newsletters.
Collaborate with healthcare providers and internal stakeholders to enhance visibility and adoption of panel providers and services.
Identify and implement innovative initiatives to strengthen engagement and awareness of health solutions.
Training & Capability Building
Design and deliver training sessions and workshops to enhance distribution channels’ knowledge of health services.
Identify capability gaps and introduce initiatives to strengthen agency understanding and effectiveness.
Insights & Continuous Improvement
Gather and analyze feedback from stakeholders to identify trends and improvement opportunities.
Provide actionable insights to internal health, operations, and claims teams to enhance service delivery and customer experience.
Project & Strategy Support
Support transformation initiatives and product development aligned with the company’s health strategy.
Ensure all activities comply with internal policies, procedures, and governance standards.
Required Qualifications:
University graduates with bachelor’s degree holder or above. Healthcare or nursing background is a plus.
Over 10 years' experience in insurance and/or healthcare industry, with at least 5 years in customer-facing roles.
Excellent knowledge of health services, insurance products & provisions.
Solid knowledge in the healthcare market to meet and address customer needs.
Strong interpersonal and communication skills, customer-centric mindset, critical thinking, and problem-solving abilities.
Diligent and detailed-minded. Demonstrate the ability to resolve disputes effectively & proactively.
Self-motivated and attentive, with strong time-management and prioritization skills. Open and respectful of different opinions, and proactive in sharing ideas for improvement.
A team player who consistently demonstrates strong ownership and accountability.
Proficiency in Cantonese, Mandarin, and written/spoken English.
Proficiency in Microsoft 365 applications (e.g. word, excel, PowerPoint etc). Advanced analytic application tools will be an advantage.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Working Arrangement