Learn about and maintain a solid working knowledge of how the Client Delivery Team is structured and operates (process & procedure) to effectively support contract resources at a variety of clients.
Facilitate onboarding to new hires and provide an in-person or virtual orientation explaining benefits, various policies, and procedures for both Artech & the client they are supporting.
Work with IT specialists to issue proper equipment to consultants prior to their first day of work.
Coordinate with HR to answer benefits questions.
Maintain database for clients and consultants.
Coordinate the resolution of consultants’ expense reimbursement/payroll/PTO/invoicing issues with finance, utilizing the defined process and procedures.
Conduct touch-base calls to all consultants on a regular basis to check in, discuss their issues/concerns and inquire about referrals.
Counsel consultants in case of client escalations and issues.
Coordinate all consultant terminations/departures, to include notification, asset return (if applicable) and advising on back-fill opportunities.
Build relationships with consultants and help in redeployment at project end.
Responsible for updating applicant tracking system to note meaningful consultant communications.
Responsible for managing all Artech profiles in client Vendor Management System (VMS) tools.
Conduct quarterly virtual or in-person (if applicable) Happy Hours to build relationships with contractors.
Create and maintain all TMS SOP documentation.

Executive - Human Resource

Job Description