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Job Description
- Lead operations, inspire vendor teams, and enable an ecosystem of vendors/partner teams and support specialists to deliver positive customer experiences.
- Optimize and maintain processes, ensuring comprehensive training and resources.
- Drive impact through efficiency driven by AI, automation leading to reduced effort, and positive interactions.
- Collaborate with a set of cross-functional stakeholders and manage multiple relationships across global vendor management teams, sourcing teams, strategy and operations, tools and automation, HR, legal and finance.
- Deliver Key Performance Indicators (KPIs), maintain infrastructure, and secure budgets. Collaborate with stakeholders, support vendors, and advocate for operational needs.