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Job Description
Service Desk Agent Jr
Requirements
Must have:
- Troubleshooting.
- First-level technical support with experience in customer service, troubleshooting technical issues in Windows environments, and managing ticketing tools. Ability to provide effective solutions, escalate complex issues, and advise users on the use of software and hardware.
Nice to have:
- Alert Basic Monitoring Troubleshooting
- ITIL
- ITSM
Responsibilities
- Attend support calls, emails, chat and tickets
- Log incidents and solutions in the ticketing system (SNOW)
- Diagnose and resolve technical issues
- Escalate complex issues to higher levels
- Advise users on the use of software and hardware
- Install and update software as needed
- Reset passwords and manage access in Active Directory
- Be open to rotating shifts
- Be open to cover shifts on demand.
Required Languages
- English Fluent advanced 90- 100%
Location.
- Aguascalientes/ Hybrid.