Senior Customer Support Mechanical Engineer (Hybrid - Aguadilla, PR)

Date Posted:

2026-06-15

Country:

United States of America

Location:

US-PR-AGUADILLA-110 ~ Rd 110 N Km 28.8 ~ RD110

Position Role Type:

Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Collins Aerospace has an exciting opportunity for an experienced engineer to join us as a Senior Customer Support Mechanical Engineer and provide support to the Landing Systems Engineering organization. In this role, you will be expected to support MROs, OEMs, and field teams by providing technical assistance, ensuring timely issue resolution, and contributing to predictive reliability efforts. You’ll be part of a world-class aerospace team operating at the forefront of innovation and safety, where your expertise will directly contribute to the success of cutting-edge aircraft systems. 

This position will sit at our Aguadilla, PR location. You must be residing in Puerto Rico at the time of starting employment. Relocation is not offered.

This role is categorized as hybrid, with 3 days onsite and 2 days remote following the schedule assigned by the Manager.

What YOU will do:

• Develop comprehensive product knowledge (both technical and business) to understand key features and contribute effectively to team objectives.
• Respond to technical inquiries directly from the customer, Field Service Engineers or through the Customer Response Center (CRC).Provide technical support to airlines, MRO facilities and OEMs, troubleshoot technical issues.
• Lead test failure analyses and drives cross functional investigations ensuring accurate root cause identification and implementation of robust corrective actions.
• Establish and maintain Component Maintenance Manuals (CMMs), Service Letters, Service Bulletins, PDAs, etc. in coordination with CSE and Technical Publication groups ensuring technical accuracy and compliance with program requirements.
• Provide oversight of wheel and brake system performance by analyzing life, reuse, and consumption data to identify trends, support financial and recommended spare parts list (RSPL) inquiries, and deliver key reliability metrics.
• Provide input to NPI teams to support reliability prediction analysis for new programs to guide design decisions and lifecycle cost planning.
• Generate and communicate technical presentations and reviews to key program stakeholders and customers.
• Measure and drive the success of initiatives and drive continuous improvements.
• Track, mitigate, and resolve issues, risks, and blockers efficiently.
• Keep management informed of progress to ensure alignment.
• Provide mentorship and training to junior team members.
• Support the team with any ad-hoc data related tasks.

What YOU will learn:

• You will learn about our growing engineering team in Puerto Rico; What we do? Who we support? How we work?
• You will learn the technologies of today and tomorrow which we count on to maintain world leadership in the aerospace industry.
• You will learn why people enjoy and feel fulfilled by working in our industry.

Qualifications you must have:

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience
• Demonstrated professional experience communicating in English across all levels of an organization (verbal and written).
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Qualifications We Prefer:

• Experience with engineering drawings, technical specifications, 3D Modeling, and GD&T.
• Strong analytical and problem-solving experience with a proactive, data driven approach to optimization challenges.
• High attention to detail with the ability to spot trends and anomalies in data.
• Proficiency with Microsoft Office, including Word, PowerPoint, and Excel.
• Experience in aerospace, defense, or related industry.
• General knowledge of Project and Supply Chain Management.
• Experience/knowledge in SAP, TEAMCENTER, PLM, Configuration Management
• Experience writing standard job instructions and/or work procedures.
• Experience with engineering change and manufacturing processes.

What We Offer

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds
• Participation in the Employee Scholar Program (ESP)
• Life insurance and disability coverage
• Employee Assistance Plan, including up to 8 free counseling sessions.
• And more!

Learn More & Apply Now!

Collins Aerospace, an RTX business, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Join our growing engineering team in Puerto Rico, where you will provide critical support to all Collins SBUs, working on exciting programs and projects ranging from the development of the next generation of advanced concept ejection seats to the latest technologies for the U.S. warfighter.

WE ARE REDEFINING AEROSPACE.

* Please consider the following role type definition as you apply for this role.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.  Ratio of time working onsite will be determined in partnership with your leader.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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