Global Account Quality Manager

1.Special Characteristics Management / CSR Handling

Responsible for the Global Alignment within the OEM Account
Procurement of Customer Documentation to Continental Organization
Translate CSR into Internal Specifications on Global Level (PoMS)
Responsible for collecting and ensuring all customer requirements are available and negotiated
Ensure required input into the Launch process, including via List of Special Characteristics
Customer Portal/IT Tool Administrator/Key User and Trainer for Account
Support account specific contract review process on a Global Basis
CoP internal testing requirements: 
1. Maintain CoP Test Requirements, 
2. monitor results, 
3. initiate corrective actions on Global Level"

2.Problem Solving

Ensure that CAT Entries are created and maintained as required due to Customer Complaints and Returns
Participate in Lessons Learned Process (Assist LL Creation and Implementation)
Customer communication - lead Account communications across Regions (1 Voice to Customer)
Lead/Assist Problem Solving activities within region

3.Global APQP / PPAP

Support PDT and AE in quality related topics
Develop and Maintain Global APQP Process Setup within Account
Create Global PPAP standard package
Support and ensure submission PPAP Documentation with Customer
Support launch management 

4.Customer Satisfaction

Procure Customer Satisfaction Data for Continental Organization
Create/Maintain/Publish Global Customer Scorecard
Tracking and follow up of Action items
Lead of risk and opportunity evaluation based on customer expectation
Lead Regional Improvement activities for Customer Satisfaction

5.OE Customer Audits

Organize, accompany customer audits in cooperation with QM Organization
Submission of Self Assessment surveys to Customer 
Represent account during external audits (IATF 16949)
Maintain Global OEM Audit Sharepoint, Tracking and Follow up of Action Plans
Account expert for all Audit formats for the OE Customer on Global level
Training and qualification across the organization

6.OE tCMS

Preparation of needed material for concern assessment, L1 and L2 escalation meetings as needed
Support and participation in tCMS processes
Preparation and conduction of customer communication as needed

7.Change Management

Support OE change management process as change owner
Ensure re-PPAP or re-APQP according to the OE change management process

8.Continuous Improvement

Support OE QM Process deployment team with relvant input to spport continuous improvement

 

Overall tire performance characteristics

Overall knowledge of tire processes (R&D, manufacturing and logistics)

Automotive Quality Standards: IATF 16949:2016 / VDA 6.3

Automotive Core Tools (APQP, FMEA, SPC, PPAP, MSA)

Structured Problem Solving Technologies (8D, 5-why, etc.)

Understanding the customer specific requirements

Application of D-FMEA, P-FMEA and Control Plan in Tire Development process

Resilience, interpersonal skills, Conflict management

Social competence to develop a close relationship/ trust with the customer

Fluent in & English language and appropriate customer local language

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