Operations Controller
Job Description
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Toll Aviation is an experienced provider of crewed and uncrewed specialised operations and training, delivering both standalone and integrated solutions to support Government, Defence and the civil sector. Toll Aviation combines the operational and training expertise of Toll Helicopters, Toll Fixed Wing, Toll Uncrewed Systems and The ACE Training Centre.
Operations Controller | 2 Positions Available
Sydney Olympic Park NSW
We are currently seeking two Operations Controllers to join our team, supporting our National Operations Centre (NOC) and delivering real-time operational coordination across our aeromedical and aviation network.
As an Operations Controller, you will play a critical role in monitoring, coordinating and optimising daily flight operations. Working in a fast-paced, high-reliability environment, you will ensure operational continuity, safety and service delivery, while supporting key emergency services and government stakeholders.
This is a unique opportunity to be at the centre of real-time aviation operations and decision-making.
Key Responsibilities
Live Operations Control
Manage daily flight operations across the network
Monitor and maintain operational schedule integrity
Lead disruption management and coordinate recovery activities
Crewing & Rostering
Manage crew allocation across live operations and forward planning
Adjust rosters as required and proactively resolve gaps or conflicts
Communication & Coordination
Act as the central point of coordination between key stakeholders
Liaise closely with internal operations teams, leadership, crew and external partners
Ensure clear, timely communication during operational disruptions or escalations
About You
You are a proactive and resilient operations professional who thrives in a fast-paced, high-pressure environment. You bring strong coordination skills, sound judgment and the ability to make timely decisions that support safety and service delivery.
Experience in aviation, operations control, logistics, or scheduling environments
Exposure to rostering or crewing systems (e.g. Air Maestro) highly desirable
Strong Microsoft Office skills
Excellent communication and stakeholder management capability
Strong problem-solving skills with the ability to operate under pressure
High attention to detail and organisational capability
Ability to work a full rotating 24/7 roster
What Moves You
At Toll, we support your career growth and provide opportunities to develop your skills in a global logistics organisation. You’ll be part of a collaborative team that values safety, performance and continuous improvement.
Why Join Toll?
Rare opportunity within a centralised aeromedical operations environment
Exposure to both fixed-wing and rotary aviation
Clear career progression pathways aligned with expanding contracts
Flexible working arrangements
Entry into a specialised aviation operations career
Supportive team culture focused on safety, performance and excellence
If you’re looking to take the next step in your operations career and thrive in a high-energy environment, we’d love to hear from you.
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.