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Job Description
The purpose of this position is to adjust non-attorney represented general liability claims.
- responsible for contacting injured customers by telephone and/or in writing to promote premier customer service and provide quick resolution of claims
- responsible for investigating reported customer events to ensure all necessary information is accurately captured should the customer assert a claim
- responsible for managing all customer shopping cart damage and property damage claims to ensure timely and equitable resolution
- responsible for securing physical evidence related to customer events, to assist in claims handling and potential future litigation
- responsible for complying with federally mandated Medicare reporting on settled claims