Specialist

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Position Summary

The Knowledge Management Specialist will serve as a senior technical contributor within Trinity's KM Group, owning the design, development, and operationalization of enterprise knowledge platforms and AI-powered solutions. With 4-6 years of hands-on experience, this role bridges modern AI/ML engineering with deep Microsoft 365 and Power Platform expertise to drive intelligent knowledge workflows across the firm.

This position leads end-to-end delivery of solutions spanning SharePoint, Power Apps, Power Automate, GenAI/LLM architectures, RAG pipelines, and Knowledge Graph implementations. The Specialist will work closely with senior stakeholders, translate business needs into scalable technical solutions, and act as a subject matter expert on emerging KM technologies, including Copilot, Viva, and multi-model AI orchestration.

Position Responsibilities

A. AI & Knowledge Architecture

• Multi-LLM orchestration: Work across different model families; own model selection trade-offs covering capability, cost, and latency, and define fallback strategies and function-calling/tool-use patterns.
• RAG & agentic pipelines: Architect and ship production-grade Retrieval-Augmented Generation (RAG), knowledge ingestion, and agentic reasoning pipelines that operate across enterprise systems, including SharePoint, Workday, ServiceNow, SAP, and Confluence.
• Knowledge Graph design: Design and implement Knowledge Graph architectures to structure, connect, and enrich enterprise data assets.
• LLM-powered applications: Develop LLM-powered applications and agent workflows; establish best practices for AI architecture, scalability, and reliability.
• Prompt engineering: Leverage advanced prompt engineering techniques to enhance automation and efficiency across governance, reporting, and search workflows; translate business requirements into precise AI instructions and monitor model behaviour for factual grounding and accuracy.
• AI content strategy: Own the content strategy within assigned product areas, aligning AI-driven content development with product roadmaps; map user intent to precise content solutions and drive launches.

B. SharePoint & Power Platform Development

• SharePoint architecture: Design, build, and maintain SharePoint Online sites, lists, libraries, metadata columns, custom views, and SPFx web parts; configure role-based access, Entra ID/Azure AD permissions, and security policies.
• Power Apps & Power Automate: Develop intuitive Power Apps forms with validations and role-based access; build multi-level approval workflows, automated triggers, and escalation paths using Power Automate with Center of Excellence (CoE) practices.
• Stakeholder workshops: Conduct requirements-gathering sessions with business stakeholders to define approval levels, document types, metadata schemas, security requirements, and reporting needs; produce process flowcharts and Power Apps mockups.
• Testing & deployment: Perform unit testing and User Acceptance Testing (UAT); address feedback, resolve issues, and deploy to production with verified workflow execution; deliver end-user training on Power Apps, SharePoint, and approval processes.
• Ongoing support: Provide post-deployment support, including performance monitoring, UI customization, and continuous improvement of the firm's knowledge infrastructure.

C. Analytics, Reporting & Governance

• Power BI reporting: Develop and maintain comprehensive Power BI dashboards and analytics to support data-driven governance decisions and track KM KPIs.
• Technical documentation: Create and maintain system designs, API specifications, data-flow diagrams, SOPs, troubleshooting guides, and architecture diagrams for all solutions developed.
• Governance & compliance: Maintain and optimize the firm's knowledge infrastructure, ensuring scalability, security, and compliance with information governance standards.
• Cross-functional collaboration: Partner with IT, consulting, and operations teams to deliver integrated technical solutions; communicate complex technical concepts clearly to both technical and non-technical audiences.

Position Requirements

Education: B.Tech / B.E. degree in Computer Science, Information Systems, Information Technology, or a related field.

Experience: 4-6 years of work experience in Power Platform application development within the SharePoint Online (SPO) environment; proven track record of taking AI/ML solutions from development to production.

Technical Skills

Microsoft 365 & SharePoint

• Deep expertise in SharePoint Online features, functionalities, and architecture, including SPFx, web parts, lists, libraries, and governance.
• Proficiency in Power Apps (canvas and model-driven), Power Automate, and the Power Platform Center of Excellence (CoE) toolkit.
• Strong understanding of Microsoft Teams, OneDrive, Microsoft 365 Groups, Entra ID (Azure AD), and related permissions and security concepts.
• Strong understanding of Microsoft Copilot, Viva, and their integration with AI and automation frameworks.
• Proficiency in PowerShell scripting for SharePoint automation and administration.

AI, GenAI & Knowledge Engineering

• Hands-on experience with LLM APIs and multi-model orchestration.
• Experience building RAG pipelines, vector databases, and agentic AI workflows.
• Strong knowledge of prompt engineering techniques and AI-assisted workflow optimization tools.
• Proven experience in Knowledge Graph design and implementation.
• Familiarity with Python and modern AI/ML frameworks for enterprise deployment.

Development & Integration

• In-depth knowledge of SPFx, Node.js, C#, and ASP.NET, including web forms, custom user controls, validation controls, and data access components.
• Scripting expertise in JavaScript, jQuery, AJAX, and JSON.
• Strong experience with REST APIs, Office 365 integration, and web architecture fundamentals.
• Working knowledge of SQL-based tools and complex query techniques.
• Programming knowledge in C# and XML.

Analytics & Reporting

• Proficiency in Microsoft Excel and Power BI for data-driven analysis and executive reporting.
• Experience developing governance dashboards and KPI tracking frameworks.

Other Skills

• Strong project coordination and multi-initiative management skills.
• Ability to conduct stakeholder workshops and translate ambiguous business requirements into technical specifications.
• Excellent written and verbal communication skills with comfort presenting to executive and senior audiences.
• Strong analytical and problem-solving mindset suited to fast-paced, often unstructured consulting environments.
• Commitment to continuous learning and staying current with the evolving Microsoft and AI ecosystem.