Finance Collection Rep

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Job Description:

This role is responsible for communicating with customers to bring resolution to unpaid accounts. The role aims to improve cash flow, minimize delinquency, reduce Days Sales Outstanding and limit bad debt exposure through effective customer engagement.

The role also identifies and prioritizes issues impacting payment. The incumbent addresses customer objections regarding payments, assists customers in understanding account terms, and utilizes payment options and negotiation skills to arrange settlements.

Detailed Responsibilities

• Follow up on customer outstanding balances via email and phone calls
• Follow up on payment from customers and update payment status to the AR team
• Review and follow up on unapplied and unidentified payment
• Follow up on customer issues related to internal and external factors
• Prepare dispute list, write-off list and process billing adjustments
• Suspend and reinstate customer accounts accurately and in a timely manner
• Perform other collection-related tasks and reporting responsibilities

Qualifications

• Bachelor’s degree in Finance, Accounting, or Business Administration, with a minimum of 2 years of experience in collections
• Good command of English, both written and verbal, and proficiency in Microsoft Office applications, especially Excel
• Detail-oriented, a strong team player, and proactive in approach
• Ability to work cross-functionally

Location: Jakarta Office Center - Pasar Minggu

Employee Type:
 

Permanent

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