Associate Collections Analyst

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

"The Associate Collections Analyst works under the supervision a senior manager and is responsible for learning the skills associated with the management and optimization of the collections process for outstanding payments from clients.

This role involves closely monitoring accounts receivable, following up on overdue invoices, and maintaining positive relationships with clients to ensure timely and successful collections."

What we are looking for

Key Responsibilities:
Supports with monitoring accounts receivable and proactively contacts clients/other external parties to collect outstanding payments.
Follows up on overdue invoices through emails, phone calls, or other communication channels to secure timely payment.
Maintains positive and professional communication with clients/other external parties to address billing inquiries, resolve disputes, and negotiate payment arrangements.
Supports with accurately applying received payments to appropriate client accounts and reconciles discrepancies.
Supports with investigating and resolving billing disputes or discrepancies with clients and internal stakeholders.
Helps with preparing regular reports on collections performance, aging of accounts receivable, and key performance indicators (KPIs) for management review.
Assists with collections forecasting to provide insights into cash flow projections.
Learns how to evaluate client credit risk and how to recommend appropriate credit limits or credit hold actions.
Maintains accurate and up-to-date collections records and documentation.
Performs any other credit analysis duties as required by the role.
Knowledge and Attributes:
Understanding of collections processes and best practices.
Understanding of collections software, financial analysis tools, and Microsoft Office Suite (especially Excel).
Good communication and negotiation skills.
Good attention to detail and ability to manage multiple priorities effectively.
Ability to work independently and as part of a team.
Knowledge of relevant industry regulations and compliance requirements.
Problem-solving and analytical abilities to resolve collections issues and disputes.
Academic Qualifications and Certifications:
Bachelor's degree or equivalent in Finance, Accounting, Economics, or a related field preferred.
Required Experience:
Entry level experience as a Collections Analyst or in a similar financial analysis role is preferred.
Basic experience working with large corporate clients.

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.