Job Description
DUTIES:
- Works to help BPHC advance as an antiracist organization by meeting or exceeding the standards set by the BPHC Anti-Racism Policy.
Leadership and Programming
- Creates a positive, supportive, and compassionate culture and environment for clients, staff, and client workers. Seeks ways to improve morale and build teamwork.
- Develops program policies for increasing access to and continuity of care for acute mental health services and substance use disorder treatment, thus contributing to the implementation of integrated, evidence-based, trauma-informed treatment services for clients.
- Establishes new partnerships and collaborations with community partners and across RSB programs to support client’s treatment, behavioral health, and clinical service pathways.
- Leads trainings for staff and provides guidance to staff on trauma-informed approaches.
- Establishes and fosters relationships with other service providers and clinicians and coordinates with partner providers around client clinical care outcomes. Serves as a liaison with BPHC clinical partnerships (i.e., BHCHP trauma services; Eliot case management).
- Represents BPHC RSB on citywide meetings and participates actively in citywide provider meetings, including case coordination meetings.
Clinical and Client Services
- Provides clinical leadership and support to PAATHS, Street Outreach, and other RSB teams as needed to ensure quality service delivery across all client interactions.
- Conducts bio-psychosocial assessments and develops client-centered service or care coordination plans.
- Offers direct consultation and guidance to staff regarding crisis intervention, overdose prevention, and complex case management.
- Supports staff in engaging hard-to-reach clients through motivational interviewing, trauma-informed, and harm reduction principles.
- Participate in case conferencing and ensures appropriate documentation of client encounters in alignment with regulatory standards and best practices.
- Coordinates with internal and external partners to connect clients with detox, treatment, and recovery resources, with a focus on ensuring continuity of care across the levels of care.
- Assists with data collection, quality assurance activities, and reporting related to client outcomes and service delivery.
- Maintains regular supervision and collaboration with supervisors and team members to ensure a coordinated approach to client care.
- Acts as a liaison between clients and other Recovery Services Bureau programs and outside service agencies.
Administrative Responsibilities
- Oversees recruitment, and clinical supervision all assigned staff and interns in accordance with BPHC Human Resources policies.
- Ensures appropriate, timely documentation of all work as required by regulations and best practices.
- Participates in data collection, quality assurance measures, and professional development.
- Participate in on-call rotation as needed.
- Meets regularly with supervisors and colleagues to discuss program operations and confidential matters.
- Operates independently with discretion to make decisions affecting program operations and staff.
- Performs other duties as required.
