Job Description
Order Entry Specialist
Location: Houston, TX
Schedule: Monday – Friday | 8:00 AM – 5:00 PM
Come join one of the fastest-growing legal services companies in the United States.
U.S. Legal Support is a privately held company with more than 85 offices nationwide. As one of the leading providers of litigation support services, U.S. Legal Support is the only litigation support company that offers a full suite of services including court reporting, record retrieval, interpreting and translation, trial services, and transcription services to law firms, major corporations, and insurance companies across the country.
At U.S. Legal Support, we work hard to create an environment where employees feel comfortable bringing their authentic selves to work every day. We offer flexible work environments and family-friendly benefits designed to support our employees both professionally and personally.
Benefits
Retirement Benefits
Medical, Dental, and Vision Coverage
Flexible Spending Accounts
Commuter Benefits
Life Insurance
Short- and Long-Term Disability
Paid Time Off, including 9 Holidays
Paid Parental Leave
Employee Assistance Program
Position Overview
The Order Entry Specialist plays a key role in our Order and Research Department by entering, preparing, and sending legal requests to custodians of records in order to obtain records on behalf of our clients. This position requires strong attention to detail, data entry accuracy, and the ability to work in a fast-paced environment.
Essential Job Functions
Review legal requests to confirm accuracy and completeness before submission
Perform high-volume data entry with strong attention to detail
Research locations and facilities to determine appropriate record custodians
Prepare legal request packets using client preferences and internal systems
Track order components internally as needed
Communicate with clients via email regarding confirmations, questions, or status updates
Handle problem requests, research issues, and follow up as necessary
Perform quality checks on all documents, entries, and legal paperwork
Resend requests and additional documentation as needed
Coordinate faxing, mailing, and hand service of legal requests
Scan and save documents in internal systems
Requirements
High school diploma or equivalent required
Minimum 1 year of relevant work experience
Experience in litigation support or record retrieval is a plus
Skills
Reliable and dependable
Flexible and resilient in a fast-paced environment
Strong problem-solving and critical thinking skills
Customer and client focused
Effective communication skills
Strong time management and organizational abilities