Order Entry Specialist

Here’s your Order Entry Specialist job posting reformatted to match the preferred US Legal Support style you’ve used for other roles:

Job Title: Order Entry Specialist

Location: [City, State] – [Specify if remote/hybrid if applicable]

About U.S. Legal Support:
Come join one of the fastest-growing legal services companies in the United States! U.S. Legal Support is a privately held company with over 85 offices nationwide. As a leading provider of litigation services, we are the only company offering a full suite of court reporting solutions, record retrieval, interpreting & translation, trial services, and transcription services to law firms, major corporations, and insurance companies.

At U.S. Legal Support, we encourage everyone to bring their authentic selves to work every day. We offer flexible work hours and family-friendly benefits to support our employees.

Position Overview:
The Order Entry Specialist is a critical member of our Order and Research department. This role focuses on entering, preparing, and sending legal requests to custodians of records in order to obtain the necessary documentation for our clients.

Essential Job Functions:

• Confirm legal requests for records are completed accurately per client instructions

• Heavy data entry and documentation preparation

• Research locations and facilities for records retrieval

• Prepare legal packets using client preferences and system requirements

• Internally track requests and follow up as necessary

• Email clients for confirmations, questions, and status updates

• Handle problem requests, research, and follow-ups

• Quality check all documents, entries, and legal paperwork

• Resend requests and provide additional documentation as needed

• Faxing, mailing, and arranging hand-served legal requests

• Save and scan all documents

Requirements:

• High school diploma or equivalent required

• Minimum 1 year of relevant work experience

• Litigation support (record retrieval) experience is a plus

Skills & Competencies:

• Reliable and dependable

• Flexible and resilient

• Strong problem-solving and critical thinking abilities

• Customer/client-focused

• Effective communication skills

• Time management and organizational skills

Benefits:

• Retirement benefits

• Medical, dental, and vision coverage

• Flexible spending accounts

• Commuter benefits

• Life insurance

• Short- and long-term disability

• Paid time off, including 9 holidays

• Paid parental leave

• Employee assistance program