Job Description
American Express Global Commercial Services (GCS) is a global leader in commercial payments, providing Corporate Payment Solutions and expense management tools to help businesses manage spending. The Client Onboarding Services (COS) team plays a critical role in delivering revenue-driving services across the customer lifecycle, with the Client Solutioning team focused on early stages of sales and account development through specialized, high-touch support.
The Manager, Business Solutions is part of the Client Solutioning team, providing commercial insight, consultation, and strategic expertise to deliver customer-centric solutions for Corporate SME, Large, and Global clients. This role acts as a trusted consultant aligned with Sales, Account Development, and Product teams, supporting sales pursuits throughout the customer lifecycle.
Responsibilities include developing account strategies, value propositions, business solutions, and commercial proposals that demonstrate how American Express payment solutions can support client objectives. The role is external-facing and critical to driving successful client acquisition, retention, and expansion early in the onboarding process.
- Support Sales and Account Development teams in delivering tailored solutions, clearly articulating the Amex Commercial Services value proposition through client presentations and solutioning
- Win and retain corporate payments business for strategic accounts by leveraging cross-functional expertise (sales, product, technology, procurement, travel, consulting) to design solutions that address client pain points and business needs, including process and change management guidance
- Secure client approval on solution designs and ensure effective handoff to Implementation & Technology Solutions teams with comprehensive documentation to enable build and accelerate billing ramp-up
- Build and maintain strong internal partnerships across Amex (e.g., Account Management, Sales, Implementation, Technology, Compliance, Product, Partnerships, Consulting, Merchant Services, GNS) to support client satisfaction and loyalty
- Track and analyze client engagements through reporting and performance monitoring to assess portfolio health and satisfaction
- Lead development, deployment, and continuous improvement of processes and tools to enhance team effectiveness
- Define and support best practices regionally and globally, sharing client insights, trends, and thought leadership with Field, Marketing, and Product teams, while contributing to product and process improvements
- Strong consultative, collaborative, and influencing skills across all levels; ability to drive strategy, align goals, and execute to deliver results, with a strong will to win
- In-depth knowledge of American Express commercial card payment solutions and processes, including vPayment, BIP, Corporate Purchasing Solutions, BTA, reconciliation tools, data feeds, and MI tools
- Extensive knowledge of procurement, finance, and accounts payable functions, processes, and systems, including ERPs, e-Procurement, meetings & events, travel management, and the broader corporate marketplace and competitive landscape
- Understanding of evolving commercial card value propositions and the financial dynamics of the commercial card business
- Strong change management capabilities, with the ability to guide and motivate clients through transformation
- Strategic thinking and problem-solving skills, with the ability to analyze business problems and processes, including process mapping
- Excellent planning and organizational skills, with the ability to manage complex projects in a dynamic, changing environment using a structured approach
Work Arrangement: This role may be filled as either virtual or hybrid, depending on the selected candidate’s location and business needs. Candidates who live within commuting distance of a company office may be designated as hybrid and generally will be expected to work from the office three days per week. Candidates who do not live within commuting distance of a company office may be eligible for a virtual work arrangement, subject to company policy, business needs, and applicable law. Final work arrangement will be confirmed during the hiring process.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.