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Job Description
- Resolve workstation and server related issues.
- Complete troubleshooting, installation, configuration, and management requests.
- Ensure desktop programs comply with policies and security regulations.
- Catalog, maintain and track software distribution library.
- Verify license keys and quantities, report unauthorized software or software exceeding the quantities of licenses purchased, and remove unauthorized or excess software.
- Assist in the planning and execution of unit and system testing, application installation, and imaging remotely.
- Access, install and monitor software packages on IT systems and related hardware.
- Troubleshoot network printers and network digital senders utilizing Windows Server 2016 and HP Web Jet Admin Printer Management Tool.
- Access and resolve end-user permissions on computers, reconfigure file structures, and ensure all computers are protected from viruses and malware.
- Desktop Reimaging Services
Minimum Requirements:
- Must possess an active DOD Secret Security Clearance.
- Minimum of five (5) years Desktop support experience.
- Windows 10 Training
- IAT Level II certification.
Specialized Experience:
- Five years of Desktop Support and IT related troubleshooting, installation, and configuration experience.