Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Operations based in Canada.
This senior leadership role is focused on driving operational excellence across customer-facing functions, with direct ownership of Support and Implementation teams. You will play a pivotal role in shaping how customers experience onboarding, adoption, and ongoing service quality across a fast-paced SaaS environment. The position blends strategic leadership with hands-on operational improvement, leveraging data, automation, and emerging AI tools to optimize performance and scalability. You will collaborate closely with Product, R&D, Sales, and executive leadership to ensure customer insights directly influence roadmap priorities and business decisions. With a strong focus on measurable outcomes, you will lead initiatives that improve retention, reduce resolution times, and enhance customer satisfaction. This is a high-impact role requiring both strategic vision and operational discipline, reporting directly to the President.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Operations based in Canada.
This senior leadership role is focused on driving operational excellence across customer-facing functions, with direct ownership of Support and Implementation teams. You will play a pivotal role in shaping how customers experience onboarding, adoption, and ongoing service quality across a fast-paced SaaS environment. The position blends strategic leadership with hands-on operational improvement, leveraging data, automation, and emerging AI tools to optimize performance and scalability. You will collaborate closely with Product, R&D, Sales, and executive leadership to ensure customer insights directly influence roadmap priorities and business decisions. With a strong focus on measurable outcomes, you will lead initiatives that improve retention, reduce resolution times, and enhance customer satisfaction. This is a high-impact role requiring both strategic vision and operational discipline, reporting directly to the President.