Intern, Training Technology

About the team you are joining As a Training Technology Intern at IATA, you’ll step into a fast-paced, globally connected environment where learning meets real-world impact. Working closely with the Training Technology, Product Management and Delivery teams, you’ll help ensure the smooth operation of our systems that support over 100,000 students annually. With a newly launched Learning Management System (LMS) managing more than 800 products, 400 training partners, and a high volume of transactions - including 15,000 invoices and 10,000 customer queries each year - your role will be vital in keeping everything running efficiently. Reporting to the Assistant Director of Training Technology, you’ll contribute to the development and support of both current and future training systems, including data reporting and system optimization. This internship offers a unique opportunity to gain hands-on experience in training operations and educational technology, while playing a key role in helping IATA meet its customer and commercial goals. We’re looking for recent graduates who are eager to learn, ready to start by 01 August 2026 , and available to work full-time (40 hours per week) for a minimum of six months. What your day would be like System Support Administration · Ensure the smooth operation of the IATA LMS and related platforms. · Monitor system performance and proactively address any issues that arise. Technical Assistance · Respond to internal and some external support requests related to platforms such as LMS, SAP, Salesforce, and Power BI. · Troubleshoot problems and provide timely solutions to users. · Escalate technical issues to internal and external vendors. · Follow up to ensure tickets are resolved efficiently and satisfactorily. Documentation Communication · Create and update user guides, process documentation, and knowledge-sharing materials. · Communicate clearly and professionally with team members and stakeholders to explain technical concepts in an accessible way. Team Collaboration · Provide backup support to other team members when needed. · Participate in team meetings and contribute to ongoing projects. Special Projects · Take ownership of assigned special projects, which may involve research, testing, or process improvement initiatives.