Supervisor, Program Manager - DCFS Intake

Key responsibilities and day to day responsibilities of this position: The Centralized Intake office operates 24 hours a day, 7 days a week. The schedule for this position is Wednesday through Sunday, 1 pm to 10 pm. Occasional on-call may be required. Manage a team of child welfare workers who process referrals of child abuse and neglect. Be available to assist intake personnel in making decisions about child abuse and neglect referrals. Supervise subordinate personnel including: hiring, determining workload and delegating assignments, training, monitoring and evaluating performance, and initiating corrective or disciplinary actions. Coordinate program activities, services, and program implementation. Monitor and evaluates operations, programs, processes and practices for quality and effectiveness; makes recommendations for improvement. Develop and coordinate team plans, resources and mission.