Assistance Services Specialist with German (MOTO/HOME)

Join Us as an Agent at AXA Partners

Make a real difference every day in a dynamic contact centre role where you’ll support customers during their most critical moments

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Next step is for you to upload a simple CV; it doesn't need to be perfect

We don't use this to assess your suitability—your potential matters most

Before the interview, you'll complete short assessments to showcase your strengths

This helps ensure the role is a good fit for you

You'll receive more details upon applying, and our team is here to support you

Join a role with real purpose — helping people in some of their most stressful and unexpected moments

We are building a newly established technical assistance team in Ostrava, which will be taking over key

from our colleagues in Germany

As part of this team, you’ll play an essential role in supporting customers who need help on the road or at home — whether their vehicle has broken down, they are stuck after an accident, or they are facing an urgent issue in their household

You’ll provide reassurance, guidance, and practical assistance when they need it the most

We’re looking for someone who is motivated by meaningful work, empathy, and the drive to make a real difference in people’s lives every single day

If you want to be part of something new, important and truly impactful, this is the place for you

What you’ll be doing: Handling the helpline: taking phone calls and processing emails from customers in need of technical or moto & home assistance

Verifying customer data and insurance coverage

Handling of payments to clients and providers

Registering and managing cases in our internal system, handle the administration of insurance claims, and review insurance claim documentation

Organizing assistance using our network of service providers ((e.g., car towing, arranging services of a plumber, locksmith, roofer, etc.) Collaborating with foreign branches of AXA Partners Group

What you’ll bring: Completed secondary education (high school diploma)

Czech or Polish language at a native level

Fluency in German (C1 level or native speaker)

Good command of English (minimum level B2)

Strong communication skills, empathy and responsibility

Interest in working in an international environment and willingness to work in rotating or irregular shifts

Good computer skills and familiarity with internet browsers

Ability to deliver excellent customer service

An additional foreign language and experience with phone communication are a plus

What we offer: At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that

You can expect to receive: Gross monthly

of 30 200 CZK plus language surcharge 10 000 CZK hiring bonus 30 000 CZK Quarterly bonuses up to 15% of the gross monthly

Shift allowance for working in shift operations 25 days of vacation Meal vouchers worth 150 CZK from day one Home office 2 days per week (after training), including full equipment (laptop, monitor, docking station, etc.) Smart working allowance (1 200 CZK/month) MultiSport or Pluxee Flexi Pass (500 CZK/month contribution) Telemedicine – 24/7 online medical support for you and up to five family members Pension contribution (1,000 CZK/month) Fully covered life insurance Free European travel insurance, including coverage for extreme sports and roadside assistance Development programs and courses, including access to LinkedIn Learning A friendly team of colleagues Office refreshments To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics

If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]

: We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide

What sets us apart

The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world

Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what

Helping others is our passion

Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters

Join a company that helps protect the forests

At AXA Partners, we plant a tree for every new recruit (with a permanent contract)