Retail Cluster Lead

For over 170 years, Anglicare has been serving people in need. We began because people saw a need and were compelled to make a difference, and that purpose continues today.

Our Vision: Jesus Christ honoured, lives enriched, and communities strengthened.

About the role

This role is with Anglicare Op Shops, part of our Community & Mission team leading the performance and operations of a cluster of shops while contributing to Anglicare’s broader community impact.

You will oversee approximately six Op Shops, including managing your own home store, ensuring strong commercial outcomes, operational excellence, and an engaging customer and volunteer experience.

• Play a key role in driving sales performance and operational consistency across a cluster of Op Shops

• Lead, coach, and develop Shop Managers and teams to achieve strong commercial and service outcomes

• Combine hands-on retail leadership with multi-site coaching and performance management

• Contribute to the sustainability of Anglicare’s retail network and its mission to support people in need

Key responsibilities include:

• Managing a home shop to deliver strong sales, customer service, and operational performance

• Coaching and supporting Shop Managers across the cluster through regular site visits

• Driving sales, pricing consistency, and commercial performance across all stores

• Ensuring high standards of visual merchandising, store presentation, and stock flow

• Championing excellent customer service and consistent service delivery across teams

• Monitoring performance data and implementing improvement strategies across the cluster

• Ensuring safety, compliance, and operational standards are maintained at all times

• Supporting the integration and success of the Volunteer Day Leader program

• Communicating effectively with stakeholders and contributing to network-wide initiatives

• Supporting new shop openings and ongoing network growth

About you

• Demonstrated experience in retail leadership, ideally across multi-site or high-volume environments

• Strong coaching and team development capability, with experience mentoring leaders

• Proven ability to drive sales, manage budgets, and achieve commercial targets

• Solid understanding of pricing, stock management, and visual merchandising principles

• Excellent communication and stakeholder engagement skills

• Experience working with data and performance metrics to inform decision-making

• Strong organisational skills with the ability to balance multiple priorities

• Understanding of WHS requirements in a retail environment

• Alignment with Anglicare’s mission and values and passion for community impact

• Current NSW Driver’s Licence

Why Anglicare?

We provide meaningful opportunities and choice, both for the individuals and communities we support, and the dedicated people here who make it happen.

At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble, and respectful people of all faiths and backgrounds.

• Salary packaging – up to $15,900 tax-free income plus $2,650 for meals and entertainment

• Ongoing professional development and leadership training

• Exclusive discounts to over 400 retailers

• Employee Assistance Program and Fitness Passport

Are you ready for a career that means more?

To apply for this role, don’t delay. Click Apply today and submit your resume. All applicants will receive a response.

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander people, and people of all ages, genders, abilities, and cultural backgrounds.

Application Close Date: July 17, 2026