Patient Care Coordinator - Evergreen Dental
Job Description
Get to Know Us:
At Evergreen Dental, we embrace a balanced approach to health and wellness while proudly serving families in Dartmouth, Cole Harbour, and surrounding areas. Our highly trained team offers expertise across a broad range of dental procedures, ensuring comprehensive care for every patient.
Founded in 2009, Evergreen Dental has been a cornerstone of the Dartmouth community for nearly 30 years. Located in the heart of downtown Dartmouth, our practice thrives in a vibrant and growing city that blends urban living with natural beauty. With stunning waterfront views, a lively arts scene, and abundant parks and outdoor activities, Dartmouth is an exceptional place to live and work.
Our dedicated team is committed to continuing our tradition of excellent care. We’re passionate about fostering long-term relationships with patients and would love for you to become part of our growing dental family.
We’re proud to maintain a 4.9-star rating on Google reviews, reflecting our dedication to exceptional patient care, continuous learning, and the use of innovative dental technologies.
Schedule:
- Monday: 8:00 AM - 4:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 8:00 AM - 4:00 PM
- Thursday: 8:00 AM - 4:00 PM
- Friday: 8:00 AM - 4:00 PM
- If these hours do not suit your schedule, please reach out to us to see if we can accommodate you!
What Sets Us Apart:
- Grow Without Limits: We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your terms
- Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program
- Build Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth
- Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth
Your Role:
- Welcome and assist patients upon arrival, creating a warm and positive first
- Optimize the daily appointment schedule to ensure full utilization with minimal gaps
- Effectively manage the recall system and maintain accurate, up-to-date patient records
- Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
- Welcome and assist patients upon arrival, creating a warm and positive first impression
- Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
- Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
- Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner
About You:
- Minimum 1 year of Dental Administration experience is required
- Experience with dental software programs is required
- Clinical background is considered an asset
Application Information: Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.