Bar Porter - Hard Rock Cafe

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

OVERVIEW

Bar Porters are responsible for keeping the bar stocked and clean while assisting bartenders in
providing the necessary support to ensure prompt and friendly service to our guests.

RESPONSIBILITIES

• Maintaining a clean and organized bar.

• Maintaining proper product pars – through bar pulls & inventories.

• Stocking liquor, beer, ice, wine and glassware throughout the shift.

• Properly labeling, dating, covering and refrigerating prepped items in the bar.

• Performing opening, closing & side duties – setting up/breaking down the bar, cleaning
  glass/countertops, sweeping the floor, etc.

• Rotating product to maintain freshness.

• Putting away liquor/beer orders if applicable.

• Preparing fruit and making scratch recipes if applicable.

• Working with a sense of urgency.

• Approaches guests and welcomes them upon arrival.

• Assisting in communicating with guests, hosts, servers and other bussers.

• Ensures ongoing guest satisfaction by assisting with food delivery, pre-bussing as
  necessary, removing clutter and reacting to guest needs in a timely manner.

• Respond to guest inquires in a courteous and polite manner.

• Creating memorable experiences for guests.

• Entertaining guests to create “Raving Fans.”

• Promptly and professionally handles guest issues and communicates problems and
  concerns to management.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• High School diploma or GED equivalent.

  SKILLS

• Practicing all general safety standards.

• Performing duties which require bending & reaching

  Maintaining a well groomed appearance (“having a plan”).

• Remaining calm in a hectic, fact paces atmosphere.

• Demonstrating a high level of organization, attention-to-detail and sense-of-urgency.

• Displaying a positive and outwardly friendly attitude toward guests.

  PHYSICAL DEMANDS

• Ability to move throughout the corporate office and cafes during visits (standing,
  walking, kneeling, bending) for extended periods of time.

• Ability to sit for extended periods of time.

• Ability to make repeating movements of the arms, hands, and wrists.

• Ability to express or exchange ideas verbally and perceive sound by ear.

• Manual dexterity, hand-eye coordination, and ability to work with hand above
  shoulders.

• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance,
  carry) up to 10 pounds.

• Ability to turn or twist body parts in a circular motion.

• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

• Ability to travel via auto or airplane for long periods of time.