Treasury Management Coordinator

JOB SUMMARY

The Treasury Management Coordinator (TMC) plays a critical role in supporting the delivery, execution, and ongoing servicing of treasury management products and services. This position serves as a central point of coordination for client servicing, operational support, billing oversight, and internal treasury projects. The TMC ensures a high-quality client experience while supporting operational efficiency, strong risk management practices, and continuous process improvement.

Why Generations Bank?

At Generations Bank, we prioritize a diverse and talented group of people who are encouraged to bring their full self to work. We are committed to a common goal, serving our community. Our four core values are more than words. They are at the heart of everything we do. We believe a team with a strong culture and unified purpose is better in the long run.

ACCOUNTABILITY: We believe our work commitments should be done fully, and lending a hand to fellow team members isn't optional.

RELATIONSHIPS: We believe when we treat our team and customers with humility, dignity, and pride we reach our highest potential.

COMMUNICATION: We believe in proactively sharing ideas and information.

STEWARDSHIP: We believe each team member should care for our assets and opportunities as if they were their own.

WHAT ARE THE DUTIES OF THE TMC?

Client Servicing & Support

• Serve as a primary point of contact for treasury management client inquiries and servicing requests.
• Provide phone and email support to business clients and internal partners.
• Troubleshoot issues across ACH, wires, RDC, and digital banking services.
• Support onboarding, documentation collection, and implementation activities.
• Assist with client training and ongoing service support.

Treasury Operations Support

• Support daily treasury operations including ACH, wire, and RDC activities.
• Maintain logs for service requests, limit changes, and operational activities.
• Assist with audit preparation, reporting, and documentation.

Billing, Account Analysis & Reconciliation

• Monitor treasury fees and ensure accurate billing across services.
• Perform monthly reconciliation of billing and account analysis.
• Track fee waivers and pricing exceptions.
• Identify and resolve billing discrepancies.

Project Coordination & Process Improvement

• Support treasury product initiatives and system enhancements.
• Participate in projects such as Positive Pay and digital banking upgrades.
• Track project deliverables and timelines.
• Identify and recommend process improvements.

Policy & Procedure Development

• Assist with creation and maintenance of treasury policies and procedures.
• Ensure alignment with NACHA, BSA/AML, and internal standards.
• Maintain documentation of workflows and controls.

Risk & Compliance

• Ensure compliance with bank policies and regulatory requirements.
• Maintain strong operational controls and documentation.
• Escalate risk or fraud concerns appropriately.

WHAT ARE THE REQUIREMENTS?

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

BASIC QUALIFICATIONS - candidates must have these to be considered:

• High school diploma or general education degree (GED).
• 2 or more years of experience in banking, treasury, or operations experience.
• Ability to perform the essential functions, and the mental/physical demands of the job.
• Current driver's license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities.

PREFERRED QUALIFICATIONS - candidates will stand out if they have these:

• Strong knowledge of treasury services (ACH, wires, RDC)
• Familiarity with FIS or similar platforms.
• Knowledge of NACHA rules and treasury risk practices
• Strict adherence to international and local financial regulations (e.g., SOX, KYC, Basel III) to protect company reputation.
• Meticulous - consistently delivers error-free work.
• Effective verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, interpret documents, understand procedures, write reports and correspondence, speak clearly to customers and employees.

Your next step

We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you! Don't wait - apply now and take the first step towards a fulfilling career with endless possibilities. Let's work together to make great things happen!

Applicants who are offered this role are required to submit to a background check including a criminal record check, employment, education verification, and drug screening.