Job Description
JOB SUMMARY:
Field Service Engineer is responsible for on-site installation, configuration, debugging and acceptance of products or equipment, ensuring compliance with technical specifications. Respond to customer reports, diagnose and resolve software and hardware faults, conduct regular inspections and preventive maintenance. Guide customers on the correct use of products, provide technical consultations, collect feedback and maintain good customer relationships. Prepare service reports or other documents, coordinate cross-departmental or third-party resources to solve the problem in the field.
KEY RESPONSBILITIES:
- Support MD instrument installation and maintenance.
- Support MD instrument warranty/out warranty instrument repair and service.
- Assist and guide CP service engineers to improve their service skills
- Assist sales and application to ensure successful instrument demonstration.
- Promote the service product (Contract, Compliance, PM…) / trade-in new unit for out of warranty case.
- Improve MD’s customer satisfaction
- About 40% travel time for customer care
- Responsible North China service, base in Beijing
QUALIFICATIONS:
- Over 5 years hands-on working Service experience for high value, high complexity instruments,
- Understand service practices and service resource relationships/interaction.
- Good English reading and writing skills, as well as basic oral communication skills
- Basic knowledge of computer skills, can work with professional service software, Office and AI tools.
- Having excellent communication skills, being able to focus on customer service, able to withstand setbacks and pressure, good at thinking, patient, and possessing excellent logical analysis abilities. Capable of adapting to business trips.
- Bachelor or above degree in electrical engineering, mechanical engineering, or biomedical engineering
PREFERRED QUALIFICATIONS:
- Job experiences in bio-analytical instruments repairing will be preferred
- Knowledge in maintaining instruments working with biological samples will be preferred.
- Knowledge and/or working skill of electrophysiology will be preferred
- Knowledge and/or working skill of high content screening will be preferred
- Experience in Optical & Mechanical & Electronical system repairing would be a plus
- Master in electrical engineering, mechanical engineering, biomedical engineering, or cell biology will be preferred
- Familiar with Life Science instrument especially on microplate reader, microscope or high content product will be preferred.
CULTURE:
The right candidate for this role will embody both the Molecular Devices and Danaher culture. Below are key attributes this candidate will possess.
- Analytical. This skill enables you to systematically identify the root cause of problems from complex situations, and can help you solve various complex issues that you have never encountered before.
- Results-driven. Demonstrating initiative and personal accountability to meet work demands according to highest standards, while being able to prioritize and balance competing needs, will be key to success.
- Both a competitive and team player. This individual speaks to results yet gives credit to the team.
- Humble and self-aware. Helping drive a culture of respect across all associates, functions and levels while championing D&I and focusing on results is a must. This candidate understands their personal areas of development and actively works on weaknesses.
- Clear communicator. Strong experience in developing effective internal communications and a clear, succinct style is desired.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.