Job Description
At The Joseph in Nashville, we believe true luxury is both seen and unseen—defined as much by the precision behind the curtain as the experience in front of it. We believe wellness is an essential part of the luxury guest experience. We are seeking exceptional Massage Therapists who are passionate about holistic wellbeing, intuitive service, and creating deeply personalized experiences for every guest. This role is responsible for delivering elevated therapeutic treatments that promote relaxation, restore balance, and support overall wellness within a Forbes Travel Guide-inspired luxury environment.
Our ideal candidate possesses a calming presence, refined professionalism, and the ability to anticipate guest needs with warmth, discretion, and genuine care. They understand that luxury hospitality is rooted not only in technical skill, but in emotional connection, thoughtful service, and creating moments that leave a lasting impression.
Key Responsibilities
- Deliver exceptional massage and body treatments with precision, consistency, and attention to detail
- Demonstrate proficiency in a variety of massage modalities including therapeutic massage, myofascial release, deep tissue, and relaxation techniques
- Conduct personalized guest consultations to assess wellness goals, recommend treatments, and curate individualized experiences
- Maintain Forbes Travel Guide-level service standards through polished presentation, anticipatory service, and meaningful guest engagement
- Ensure treatment rooms and spa spaces are maintained to the highest standards of cleanliness, luxury presentation, and guest comfort
- Educate guests on wellness recommendations and promote retail offerings and services in a thoughtful, guest-focused manner
- Build and maintain strong guest relationships while cultivating repeat clientele through exceptional service and professionalism
- Comply with all state and local licensing regulations, sanitation guidelines, and spa policies
Qualifications & Experience
- Current state massage therapy license and all required certifications
- Prior luxury spa, resort, or hospitality experience preferred
- Strong knowledge of therapeutic techniques and bodywork modalities
- Excellent communication and interpersonal skills with the ability to create genuine guest connections
- Ability to intuitively read guest preferences and adapt service style accordingly
- Professional, polished, and approachable demeanor with a high level of emotional intelligence
- Commitment to confidentiality, discretion, and elevated guest care
- Flexible schedule with availability to work weekends and holidays as business demands require
- Passion for wellness, hospitality, and creating memorable luxury experiences
As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.
We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.
Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.