Accounting Shared Services Manager
Job Description
Charter Manufacturing is a fourth-generation family-owned business where our will to grow drives us to do it better. Join the team and become part of our family!
This role is hybrid, 3 days a week in office in Mequon, WI.
Manager, Accounting Shared Services (Finance Operations)
Position Purpose
We are seeking a forward-thinking Accounting Shared Services Manager to lead and evolve our Finance Operations function. This role sits at the intersection of strategy, operations, and transformation—owning end-to-end shared services processes while driving efficiency, scalability, and a best-in-class internal customer experience.
You will lead a high-performing team responsible for Accounts Payable, Travel & Expense, Billing, and Procure-to-Pay processes, while partnering closely with Finance, Digital, Procurement, and Operations leaders. This role will play a critical part in advancing our finance transformation strategy through process optimization, automation, and continuous improvement initiatives.
What You’ll Do
Leadership & Service Delivery
- Lead and develop the Shared Services team across Accounts Payable, Expense Reporting, Billing, and Procure-to-Pay
- Foster a customer-focused culture with strong service levels, communication, and stakeholder partnership
- Manage vendor relationships and escalation processes to ensure timely, effective resolution
Strategy & Transformation
- Define and execute the Shared Services strategy aligned with broader Finance transformation goals
- Drive digital and automation initiatives, including workflow tools, OCR, ERP enhancements, and analytics solutions
- Partner with Finance and Digital teams to implement technology and improve end-to-end processes
Operational Excellence & Continuous Improvement
- Identify and execute process improvements that increase efficiency, accuracy, and scalability
- Lead continuous improvement initiatives using Lean, Six Sigma, or similar methodologies
- Optimize Procure-to-Pay processes, including supplier onboarding, invoice processing, and payment execution
Financial Integrity & Controls
- Ensure accuracy, compliance, and integrity in all accounting transactions and reporting
- Maintain strong internal controls, segregation of duties, and fraud prevention practices
- Oversee reconciliations, journal entries, and compliance with audit requirements and company policies
Analytics & Performance Management
- Develop and manage KPIs, dashboards, and reporting across Shared Services functions
- Provide insights into service delivery, compliance, working capital, and supplier performance
- Enable data-driven decision-making and continuous improvement through reporting and analytics
Team Development & Collaboration
- Coach, mentor, and develop team members while building a culture of accountability and innovation
- Partner cross-functionally with Finance, Procurement, Operations, and other business leaders
- Support M&A integration efforts, including scaling and onboarding Shared Services processes
What You Bring
Required Qualifications
- Bachelor’s degree in Accounting, Finance, or related field
- 5+ years of accounting or finance experience, with leadership responsibility
- Proven track record of driving process improvement, automation, and innovation
- Strong analytical and problem-solving skills with the ability to identify root causes and implement solutions
- Ability to influence cross-functional stakeholders and build strong partnerships
- Experience working with ERP systems, data tools, and emerging technologies
- Demonstrated ability to lead teams and manage priorities in a dynamic environment
Preferred Qualifications
- 7+ years of accounting experience, ideally in a manufacturing environment
- CPA, CMA, or Master’s degree
- Experience in Shared Services (AP, billing, collections, or P2P processes)
- Knowledge of Oracle, Tableau, Alteryx, or similar tools
- Lean, Six Sigma, or process improvement certifications
- Project management experience or formal training
Why This Role
- Transformational impact: Play a key role in modernizing Finance Operations
- Leadership opportunity: Lead a critical function and develop a high-performing team
- Innovation-driven: Drive automation, process improvements, and digital initiatives
- Cross-functional exposure: Partner with leaders across Finance, Digital, and Operations
We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing. Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO).