Field Care Supervisor

Working with the Deputy Care Manager to ensure Home Instead care operations have outstanding compliance.

• Provide support to our Care Professionals in their day to day job
• Onboard new carers and introduce them to clients
• Carry out introductions every time a Care Professional is matched to a client for the first time
• Support, supervise and mentor all Care Professionals
• Ensure all services are compliant with legislations, CQC standards and regulations
• Ensure the recording of all necessary information clearly and legibly in line with record keeping policies and procedures
• Responding to queries from clients
• Deliver care calls as required in emergencies and gaps in rota
• Take a turn on a rota basis to manage the office on-call telephone support service.
• Continually review and improve processes to ensure the most effective and efficient service is being delivered
• Field Care Supervisors are expected to spend the majority of their working time in the community carrying out their primary functions, but the role will also entail a certain amount of office-based administrative work, according to business needs.

• 
  Hold, or be working towards, minimum QCF/NVQ level 3 qualification in Social Care
• Understanding of CQC assessment criteria for Outstanding scores
• Extremely well organised, excellent planning and prioritising ability with high attention to detail
• Excellent communication and relationship building abilities

Benefits 

• Salary - £23,000

• Benefits:

• Company events
• Employee discount
• Referral programme

• Schedule:

• Monday to Friday
• Weekend availability