Technical Writer

Project purpose:

Maintenance of manuals and labeling for the Maternal Infant Care group.

CTQ business requirements:

Ensuring all the product manuals and labeling are up to date. Also work with external agencies for translations.

Qualifications/Requirements:

Technical graduation degree with strong technical publication work experience

Must to have skill sets:

1. Associates degree (or local equivalent), mechanical, aviation, industrial production, bio-medical engineering, science writing, or other related technical discipline or at least 4+ years of experience as a technical writer
2. Minimum of 4+ years of technical writing experience
3. Familiarity with conventions in form, structure, and notation of technical writing
4. Exceptional written, organizational, inter-personal, project management, and communication skills
5. Proficiency in Oxygen, or other XML authoring tools, Frame maker, content management systems, Excel, Word, Outlook, Photoshop, Illustration, InDesign, and PowerPoint
6. Writing in DITA framework, SDLC and DDLC Tool 
7. Working knowledge of Agile methodologies
8. Wide degree of creativity
9. Highly motivated with the ability to work well both independently and in a team environment
10. Ability to communicate using English (or local language)

…

Good to have skill sets:

1. Bachelors degree in journalism, technical communication, English, science writing, or other related discipline.
2. Writing experience in the medical device industry
3. Experience writing user and service documents, and using content management systems and xml authoring tools
4. Understanding of the software development cycle
5. Functional knowledge in a wide range of technologies such as HTML and VB Script.
6.  

Must Have Skills:

1. CMS (Content Management System)
2. DITA
3. Adobe Illustrator

Good to have skills:

1. Adobe Framemaker
2. Mechanical Engineering Background: helpful to understand device components, workflows and technical terminology
3. Fast learner & adaptability: ability to quickly understand new tools, processes and domain knowledge

Essential Responsibilities:

1. Research, collect source data, and interview appropriate personnel to compose text for technical literature, which meets GEHC standards and procedures.
2. Create, edit, and maintain technical user and service publications that accurately and effectively support the product release requirements in various output formats (pdf, online help, cd, etc.)
3. Develop content using a content managements system and xml authoring tool
4. Track and fix content defects
5. Create documentation methodologies, frameworks, and workflow diagrams
6. Coordinate review of all assigned writing projects to ensure thorough documentation
7. Provide input on other technical writing projects by critiquing, editing, and proofreading manuscripts prepared by others
8. Complete writing assignments on-time and within budget according to departmental and industry standards
9. Assist and/or analyze project requirements to determine types or publications needed and develop project plans and timelines
10. Contribute to the development and expansion of the department and it’s offerings
11. Successfully work with and communicate with global teams
12. Assists and develops graphic and illustrations used in user and service documentation

Desired Characteristics:

1. Complete all planned Quality & Compliance training within the defined deadlines.
2. Identify and report any quality or compliance concerns and take immediate corrective action as required.
3. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
4. Should be able to work late hours as there would be a need to connect with Global counterparts on a regular basis.

Acceptance Criteria:

Provide design output with on time schedule & GE HealthCare quality standards.

Deliverables:

Error-free and on-time completion of the given tasks.