Spa Front Desk Agent

Overview:  Ensures a high standard of service and hospitality in the Spa Reception and Retail area.  Successfully introduces and schedules Spa services and operations through direct contact, either in person or by phone/email with Resort, or local guests, members and staff to maximize member/guest satisfaction and revenue. Essential Functions:    To greet and welcome all guests coming into the Spa. To arrange for all Spa appointments. Must be able to concentrate, exert good judgment and be flexible since the desk is a very busy area and the focal point of the Spa. To be the initial and complete source of information regarding everything that is available in the Spa and all procedures to ensure guest comfort. To maintain a sense of order and efficiency for Spa operation via proper scheduling of guest and staff appointments. To maintain the orderliness, cleanliness and presentation of the Spa Reception and Retail. To be able to explain the key features of all Retail items in order to enhance the guests’ “home spa” experience. To be able to softly “link sell” and “up-sell” in order to enhance the guests’ experience. To handle all the billing and point-of-sale functions for spa services and retail sales. To assist with scheduled retail inventory. To be cross-trained for all duties and responsibilities of the locker room and facilities areas. To provide personal attention to the guests. To ensure a pleasant visit for each guest.   Qualifications:      Must possess excellent communication skills, both written and oral.    Must have the ability to work under pressure without letting that pressure show to the guest.                 Must exhibit a sincere desire and ability to work well with people, assess their needs and be able to provide assistance.    Must be available to work flexible hours, including weekends and holidays.