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Insurance Operations Assistant
Manchester, Hybrid, NH, USPosted 2 months ago
onsiteFull Time
Job Description
Summary
Assists members of the Insurance Operations Department by completing a wide variety of assignments that involve technical complexity. Demonstrates a solid understanding of procedures and ability to produce timely high quality work.
What You'll Do
In this role, you’ll gain experience across a variety of responsibilities, including:
- Analyze and maintain data related to accounts, claims, and trends
- Support day-to-day claims processing (data entry, documentation, tracking incidents, etc.)
- Review legal and business documents such as pleadings, invoices, and reports
- Assist with claim investigations, research, and documentation
- Draft professional communications, including investigation letters and claim summaries
- Help prepare reports for management, leadership, and stakeholders
- Conduct research (corporate, legal, industry-related) using tools like Westlaw and PACER
- Collaborate with internal teams and external partners, including legal counsel
- Assist in managing litigation activities, tracking deadlines, and coordinating documentation
- Support discovery processes, document collection, and e-discovery efforts
- Help organize and maintain case files, databases, and reporting tools
- Participate in projects, process improvements, and team initiatives
Required Skills
- Excellent writing, verbal and interpersonal communications skills.
- Excellent professional judgment.
- Analytical Skills.
- Adept at handling multiple assignments.
- Computer skills in Word, Excel, Access and PowerPoint preferred.
- Able to work accurately with financial data.
- Able to rapidly learn complex procedures and company guidelines.
- Exhibits flexibility in assisting managers in various initiatives.
- Exhibits a positive attitude.
- Strong ability to set priorities and work under pressure to meet time deadlines.
- Demonstrated self-starter who is detail oriented, analytical, has strong organizational skills and the ability to work independently, but is a dedicated member of the team.
- Must maintain a high degree of confidentiality and be able to interface effectively with attorneys and other professionals.
- Customer service oriented with the ability for developing long lasting relationships with internal and external business partners.
- Complete familiarity with the attorney/client privilege, work product doctrine and other doctrines/privileges that protect attorney client material from disclosure as well as strategies to ensure protections are in place and maintained.
Experience
- Recent graduates are strongly encouraged to apply
- 0–1+ years of professional or internship experience (customer service, legal, or business-related experience is a plus)
- Associate’s degree, Paralegal certification, or relevant educational background preferred
Required Education
- Associate's Degree, Paralegal Certification from an ABA approved program or relevant work experience.