Pipeline - Future Product Management Opportunities, Resy

The American Express Global Dining team sits within the USCS organization. Our mission is to connect the world’s best restaurants with the world’s best customers through a trusted and innovative global Software as a Service (SaaS) platforms, built on the promise of access and unforgettable experiences.

Our SaaS platforms offer a wide range of features and functionality, managing reservations and tables, and tracking guest and restaurant data to help restaurants deliver the best hospitality to diners. Diners can discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners and Card Members are insiders, and we love having them at the table.

As we continue to invest in the future of hospitality technology, we are building a pipeline of exceptional product talent focused on shaping the next generation of B2B AI-powered tools and experiences for restaurants and operators.

We are particularly interested in connecting with:

• IC Product Directors who thrive in highly strategic, hands-on product leadership roles and can drive vision, execution, and innovation across AI-enabled B2B experiences.
• Senior Product Managers who are passionate about building intelligent tools, workflow automation, and data-driven products that empower restaurants to operate more effectively and deliver better hospitality experiences.
   

Ideal candidates bring experience building SaaS products, AI-powered workflows, platform capabilities, or operational tools for business users, along with a strong product mindset grounded in customer empathy, experimentation, and measurable impact.

Please note that this job posting is a pipeline requisition intended to capture interest from candidates for future Product Director and Senior Product Manager opportunities focused on B2B AI tools at Resy.

• Define and drive product strategy for AI-powered B2B tools that help restaurants and hospitality operators improve efficiency, decision-making, and guest experiences.
• Partner closely with Engineering, Design, Data Science, and Commercial teams to identify customer pain points, prioritize opportunities, and deliver impactful product solutions from concept through launch.
• Leverage customer insights, product analytics, and experimentation to inform roadmap decisions and continuously optimize product performance and adoption.
• Champion a user-centric product culture by deeply understanding restaurant workflows and translating complex operational needs into intuitive, scalable product experiences.

Minimum Qualifications

• • 6–8 years in Product Management in a fast-moving, metric-driven environment, with a strong track record on engagement, retention, or activation

• • Exceptional product sense and UX/UI sensibility: you synthesize research quickly, challenge design until it's right, and raise the quality of everything you touch

• • Fluent in modern product methods: experimentation, A/B testing, behavioral analytics, and building a culture of disciplined learning

• • Proven ability to lead through influence, set clear priorities, and make well-reasoned decisions in ambiguous environments
     

Preferred Qualifications

• Hands-on with modern AI and prototyping tools (e.g. Cursor, Bolt, Claude Code) and comfortable moving fast from concept to something real
• Sophisticated, pragmatic command of applied AI in consumer products: personalization, recommendation, intelligent discovery, and adaptive experiences, with shipped features that drove measurable behavior change

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.