Customer Service Representative

The Customer Service Representative will provide support to all divisions by playing a major role in sales and administration support for the branch. They will work closely with the Operations Manager to ensure a high level of customer service to East Penn Canada customers.    Duties & Responsibilities Ensure a high level of support and customer service to customers by working in the role of liaison between the Sales and Operations Teams, as well as customers Respond to customer inquiries and concerns in a timely manner and keeping customers informed of the status of their transactions Organize and maintain all aspects of order processing for both local and national account customers Work with Sales / Service Coordinators at Head Office to ensure all orders/transfers are completed and invoiced in a timely manner, to ensure customer service levels are maintained Ensure all used battery pick-up requests, Bill of Ladings are printed and carrier arrangements are made Accurately process all purchases and sales, including all required documentation to meet Company and legislative requirements Actively participating in physical inventories and recording results. Ensure effective and efficient support of, and administration for, the branch Assist in Health & Safety initiatives and administration   Experience, Skills & Competencies 3+ years’ experience in a similar role.  Ability to maintain a positive and professional demeanor at all times Exceptional telephone manner and verbal and written communication skills Strong customer service orientation with strong follow-through to update customers with status updates, as needed Ability to work with a sense of urgency when dealing with customer (internal and external) requests Experience with Microsoft Office - Outlook, Word, Excel Ability to trouble shoot, identify and resolve issues in a timely manner Calm under pressure, during problem-solving Superior attention to detail, organization, multi-tasking and prioritizing skills Warehouse or related experience Automotive or Industrial battery experience an asset Other Considerations Background checks including criminal checks and employment references will be requested.