Product Administrator

Job Description

Go2Africa is a leading Africa-based tour operator, trusted by travellers for over 25 years to design journeys that are seamless, personal, and deeply connected to the African continent.

Every journey is crafted by a dedicated Africa Safari Expert who knows the landscape, has walked the trails, stayed in the camps, and built long-standing relationships with the people who bring each experience to life. From first enquiry to returning home, Go2Africa is known for its care, attention to detail, and ability to create safari adventures that stir the soul. This commitment to quality has earned us thousands of five-star reviews and recognition from industry leaders such as Condé Nast Traveler, Travel + Leisure, and the World Travel Awards.

At the heart of it all is our purpose to use travel as a force for good. As part of Nawiri Group, every journey with Go2Africa helps support the vast wilderness ecosystems our guests travel to, and communities who call them home.

The Role

The Product Administrator is responsible for the administration and co-ordination of key Product team functions, including but not limited to supplier training, educationals and travel, travel objectives and sales campaigns reporting.

Functional Responsibilities

Supplier Training

• Organise supplier training sessions

• Save all presentations and recordings in the training library

• Send assessment links to ASE’s when required

• Managing the training plan for the year.

Educationals & Travel

• Assist with travel administration of all educationals, staff travel and incentive travel.

• Managing travel from beginning to end seamlessly which includes booking all accommodation and flights, invoicing and compiling admin packs.

• Effective travel objective administration

Travel Objectives

• Ensure provisional and final admin is signed before flights are booked for educationals.

• Calendar invites & monthly reminders to be sent to all travellers going on an educational.

Sales Campaigns Reporting

• Create posters for sales incentives and launch incentives to the Communications email group.

• Track active incentives

• Pull stats and report to Product Managers and Sales team on positions in incentives

• Liaise with suppliers when campaigns expires and organise prize/voucher drop offs at the office.

Positive Impact

• Including Positive Impact aspects in all supplier training sessions.

• Reporting on educationals and supplier training with PI involvement.

General Administration

• Collating stats for preferred partners for each quarter

• Assisting with G2A branded items (ie, vehicle stickers and page boards)

• Organising of site inspections by sending out the invitation to teams, collecting RSVP’s and coordinating with the supplier.