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APL Logistics

Representative, Customer Service and Support

APL Logistics
Daerah Khusus Ibukota Jakarta, IndonesiaPosted 1 weeks ago
hybrid
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Job Description

The position is responsible for the over-all supervision of the accounts assigned to the CSR with the primary objective of meeting and satisfying the customer’s needs and requirements.

  • Responsible for the day-to-day coordination of customer shipments and ensure that customer’s requirements are met

  • Provide account with cost effective shipment plan via booking authorization

  • Book approved shipment with nominated carriers.

  • Plan consol shipments and coordinate with warehouse on cargo deliveries

  • Release non-negotiable e-FCR and BL to vendor to docs processing.

  • Receive and check docs for accuracy and completeness before dispatching.

  • Report local issues that may affect shipment to consignee (non-compliant vendors/carrier space/ or docs problems/delayed vessel etc).

  • Coordinate with manager/team leader daily issues that may affect shipment (late deliveries or documents/inaccurate final booking details/carrier or warehouse problems)

  • Provide account with required reports (tonnage/allocation/docs log control/vendor-compliant/monthly invoice summary)

  • Provide customers updates related to their shipments

Qualification*

  • University Degree, preferably majoring in Economic, Foreign Trade, Supply Chain / Logistics or related majors.

 

Requirements*

  • Minimum 3 years of experience in Freight Forwarding / Logistics industry.

  • Knowledge in Sea / Air Freight will be added advantage.

  • Pleasant personality with positive working attitude.

Possess excellent communication and interpersonal skills.

MAKING THE IMPOSSIBLE, POSSIBLE

APL Logistics provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial and Retail markets. These solutions include Order Management, Distribution & Fulfillment, Customs Brokerage and Transportation products delivered across six regions. We also pioneered the use of visual data analysis and offer a robust Data Management and Analytics product suite to help you understand and solve complex problems that span systems and processes. Our brand was built alongside a culture of deep customer focus and attention, and we are known for providing flexible solutions to complex problems.

AT THE HEART OF OUR OFFERING IS A GLOBAL, CROSS-FUNCTIONAL ABILITY TO MANAGE CUSTOMER ORDERS FROM ORIGIN ALL THE WAY TO FINAL DESTINATION VIA A NETWORK OF GLOBAL PROFESSIONALS.

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About APL Logistics
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Representative, Customer Service and Support at APL Logistics | Renata