Personal Shopping Assistant Manager @Mr. Porter

Location: NYC 

Reporting into: Personal Shopping Manager  

Team size: 10

Work model: 4 days in office, 1 day work from home

Employment type: Permanent

Besides a competitive salary, we can offer you:

• Performance bonus schemes dependent on the type of role you are in

• 401(k) plan that both you and the company contribute to

• A portal with an array of discounts on things like theme park and cinema tickets

• Our famous staff discount along with exclusive staff sales

• Medical, Dental and Vision insurance

• Commuter benefit and flexible spending

• A chance to be part of a fun and caring team that supports each other 

Here is a breakdown of what you’ll be doing: 

• Prioritize, delegate and follow through on tasks related to the Personal Shopping Team’s daily workload, oversee implementation of new processes  

• Monitor and coach each team member to maximize individual productivity, customer retention & increase sales and engagement; supporting delivery of team sales targets and KPIs 

• Always encourage a positive attitude and professional relationships, role modelling high clienteling standards and that all client communication follows our standards and guidelines. 

• Work with Personal Shopping Manager and PR/Events team to support on end-to-end management of client events. 

• Be the central point of contact for the Personal Shopping Team to resolve customer requests and issues and complaints along with other departments, escalate to PS Manager where necessary. 

• Work with the Personal Shopping Manager to monitor team sales as part of weekly team review: use data to identify opportunities and action plans, use trended data to identify training needs, process changes and Identifying opportunities to improve the personal shopping journey 

• Support Personal Shopping Manager with weekly sales report and team meeting organization, and other reports as required. 

• Leading onboarding of new team members, adapt training modules as the business changes 

The type of person we are looking for: 

• Positive and energetic natural leader and a people person with demonstrable and sustainable drive to succeed, as well as a confident decision maker and influencer 

• Previous experience managing an elite team in terms of service and sales for a luxury retail brand. 

• A strong people manager who is confident managing a diverse team through different stages of their development keeping succession planning at the heart of how they manage 

• Can work cross functionally with a variety of teams such as Buying, Merchandising, Marketing, and Customer Service team 

• A genuine interest in measuring and raising standards of customer service is essential, together with a thorough understanding of the luxury consumer and a sympathetic approach to their needs and expectations 

• Must be able to demonstrate a customer centric approach with excellent service skills and relationship building ability 

• An evident passion for and in-depth knowledge of luxury Men’s fashion is essential 

• A good sense of humor and understanding of Mr Porter brand identity and tone 

• Good command of Microsoft office suite, in particular Microsoft Excel is a pre-requisite 

Compensation for this role is $87,550 annually, Clothing Allowance and eligible for Personal Bonus