BPM Process Analyst

Role Synopsis

The BPM Process Analyst will be responsible for end-to-end process mapping, documentation, and standardisation using the ARIS platform, supporting BPM and Process Mining initiatives across Customer and products / downstream domain.

The role acts as a critical bridge between business collaborators and the BPM Hub (COE), ensuring high-quality process design aligned to enterprise standards while enabling process transparency, optimisation, and governance.

Responsibilities:

• Working closely with Global Process Owners, lead end-to-end BPM/process mining engagements (scoping, discovery, modelling, insights, value realisation)
• evelop and maintain high-quality process models (L3–L5) in ARIS, following enterprise modelling standards and conventions
• Capture as-is and to-be processes, ensuring completeness of activities, roles, systems, and controls
• Maintain process repositories as a single source of truth
• Lead process discovery workshops with global collaborators
• Translate business requirements into structured process maps and documentation
• Ensure alignment with process owners, SMEs, and functional teams
• Ensure consistency to ARIS modelling standards, governance, and approval workflows
• Support review cycles including functional and technical validation
• Maintain consistency across process hierarchies and enterprise activity models
• Identify process gaps, inefficiencies, and opportunities for optimization
• Support BPM and Process Mining teams with process design inputs for analytics and insights
• Contribute to continuous improvement initiatives and standardization programs.

Tool & Data Management

• Use ARIS (Designer / Connect) for modelling, collaboration, and publishing
• Support integration of process data with related platforms (e.g., process mining, risk & controls).
• Maintain libraries, and process documentation standard .

Essential Education :

• Bachelor’s degree or equivalent experience in business, Commerce, Finance, Engineering, or related field.
• Relevant certifications in BPM / Six Sigma (preferred)

Essential Experience:

Core Skills

• Strong expertise in process mapping using ARIS (mandatory)
• Solid understanding of BPM methodologies and BPMN/EPC modelling standards
• Experience in end-to-end process documentation and governance

Functional Knowledge

• Good understanding of the C&P landscape is preferred which broadly includes:
• Mobility & Convenience
• Sales & Support
• Customer Service
• Retail Operations
• Product Supply / Logistics
• Asset Management & Maintenance
• Understanding of process improvement frameworks and continuous improvement mindset

Soft Skills

• Strong collaborator management and workshop facilitation skills
• Ability to translate complex business processes into structured models
• Superb communication and documentation skills.

Preferred Experience:

• Exposure to process mining tools (e.g., Celonis, Signavio)
• Experience of working in a shared services environment
• Familiarity with ERP systems (SAP preferred)

At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.