Events Team Member - Holland Civic Center Place

EVENTS TEAM MEMBER - Holland Civic Center Place

HCC SFM, LLC

LOCATION: Holland, MI

DEPARTMENT: EVENTS

REPORTS TO: FOOD & BEVERAGE SUPERVISOR

STATUS: PART-TIME (NON-EXEMPT)

 

ABOUT THE COMPANY:

Holland Civic Center Place is an event, recreation, entertainment and community destination focused on improving the health and economic vitality of Holland, MI. You will be joining a service-minded team in an environment focused on fun, fulfillment and built to enrich the community.

Holland Civic Center Place is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Events Team Member serves in several capacities including running a cash register, running concessions, bussing, serving, and occasional room setup.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

Event Services

• Provide courteous and friendly first-in-class service to all guests
• Run a cash register for concessions or remote bars.
• Bussing tables during banquets
• Managing buffet lines by refilling/restocking when needed
• Stocking and setting up remote bars
• Stocking concessions with ice, canned beverages, snacks
• Resolve all guest concerns and complaints and/or direct to appropriate Manager
• Know and enforce the facility's policies and procedures
• Complete special projects, daily assignments and other duties as directed by management

MINIMUM QUALIFICATIONS:

• Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our guests, visitors, spectators, leaders and fellow Team Members
• Must work well with others
• Must take personal initiative for the betterment of the team and venue
• Commitment to the safety and well-being of others
• Customer service and cash handling experience preferred or quick study

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 30 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
• Facility has intermittent noise

PREFERRED:

• Have a basic understanding of events
• Customer service experience
• Event experience